Customer Service Representative

We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet and welcome guests in a friendly and professional manner.
• Manage front desk operations, including answering phone calls, responding to inquiries, and directing visitors appropriately.
• Schedule appointments and maintain an organized calendar for staff members.
• Perform administrative tasks such as filing, data entry, and maintaining records.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Previous experience in a front desk or customer service role is preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft suite.
• Excellent verbal and written communication skills with attention to detail.
• Ability to work independently as well as part of a team.
• A positive attitude and a commitment to providing outstanding customer service.