Customer Service Representative - Remote Job

BCforward is currently seeking a highly motivated Customer Service Representative - Remote Job opportunity for Lacrosse, WI...!!

Position Title: Customer Service Representative

Location: Remote (Local to State of New Mexico)

Anticipated Start Date: September 1st, 2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ months (with possibility of extension)

Job Type: Contract, 40 HRS WEEKLY, Remote

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• Answer incoming phone calls, chats, and/or emails.
• Conduct outreach phone calls and/or emails.
• Provide outstanding customer service.
• Recognize and follow call flows with scripts.
• Research and review customer inquiries.
• Research information using multiple systems.
• Relay research findings and outcomes to customers.
• Identify and escalate appropriate issues.
• Clearly document call information and encounters in call logs.
• Recognize and alert management of risk and trends.
• Quickly transition from one task to another.

Qualifications and Requirements:

Basic Qualifications (Required Credentials)

• 2 years of Customer Service experience.
• 1 year of call center environment experience.
• High School Diploma or GED.
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Data entry experience.
• Listening, verbal, and written communication experience.
• Microsoft Office (Excel, Word, Outlook, and Teams) experience.
• Internet access is sufficient to handle calls received via the Internet.
• Quiet and private remote work location.