Call Center Agent

Local Arizona Only Candidates. Candidates MUST be located within 1 hour of Phoenix or Tucson.

• Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45 AM to 5:15 PM, Monday through Friday.
• Training is an intensive 3 weeks from 8:30 AM to 5 PM.
• Short stint work history will likely not make it to the interview.
• Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - NOT public transportation.
• Spanish-speaking

SOAZ - AZDOR - # 5662 Call Center Agent

Position Description:
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests.

This position includes the following:

• Answering incoming phone calls in a fast-paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Education Required:
High school diploma or equivalent

Education Preferred:
Associates Degree or higher

This is a remote position.