Aftermarket Parts Associate I

We are currently seeking an Aftermarket Parts Associate to join a growing team in a fast-paced, customer-focused environment. The ideal candidate enjoys problem-solving, thrives in a support role, and is comfortable working with a variety of internal and external stakeholders.

This position won’t be available for long, apply directly to this posting for immediate consideration!

Aftermarket Parts Associate Job Duties include:

• Respond to a high volume of customer requests via email and phone regarding part availability, pricing, and identification
• Provide product support by verifying parts by serial number and tracking shipments or order status
• Assist with customer service tasks including return authorizations, shipping discrepancies, and stock order questions
• Answer inbound phone calls promptly and professionally
• Ensure exceptional customer satisfaction by escalating urgent issues to management as needed
• Accurately update order and tracking information using internal systems
• Perform additional administrative duties as assigned to support team success

Preferred Skills & Characteristics:

• Previous experience in customer service, logistics, or parts distribution preferred
• Excellent written and verbal communication skills
• Strong attention to detail and ability to handle multiple tasks in a fast-paced environment
• Comfortable using Excel for basic data entry and record keeping
• Ability to learn product lines and build familiarity with the aftermarket/heavy-duty parts industry
• Strong teamwork, flexibility, and a focus on quality and service

Requirements include:

• High school diploma or equivalent
• Minimum 1 year of customer service or order support experience
• Must be authorized to work in the U.S.
• Ability to provide 2 professional references
• Willingness to submit to a pre-employment background check

Interested in this Aftermarket Parts Associate position but don’t have a resume? No worries—give us a call at (858-453-7823)!