Operations Support Associate

Overview

In this role, you will partner closely with the Operations Manager, drivers, and team leads across the U.S. to monitor service performance, solve problems in real time, help optimize our internal processes, and translate operational data into actionable insights. You’ll also play a key role in maintaining clear, consistent communication between internal teams and external stakeholders. You’ll also prepare and coordinate weekly client meeting materials, including performance metrics, root cause analysis, and action plans, ensuring that each meeting is organized, insightful, and solution-oriented. The ideal candidate has hands-on experience in delivery operations or food logistics, is fluent in both English and Spanish, thrives in a fast-paced environment, and brings strong skills in client communication, problem-solving, data analysis, and cross-functional coordination. 

Role Responsibilities

Operations Management & Service Monitoring

• Monitor daily delivery performance, scan rates, and driver execution across regions.
• Track and analyze service gaps, root causes, and recurring issues and propose solutions based on data.
• Help develop and maintain standard operating procedures (SOPs), process templates, trackers, and communication tools.
• Support implementation of process improvements, performance standards, and updated SOPs.
• Collaborate with the Operations Manager to ensure that client expectations are consistently met.

Client Operations & Communication

• Prepare and coordinate materials for weekly client meetings—including performance data, root cause summaries, and improvement plans.
• Join client meetings to present updates and support clear, professional communication.
• Maintain documentation of client needs, concerns, and follow-up action items to ensure effective communication and management.
• Share updates, process changes, and performance feedback clearly and professionally.
• Support onboarding and communication for new team members as needed. 

Driver & Team Communication

• Serve as a communication bridge between drivers, team leads, and the operations team, often in Spanish.
• Share updates, process changes, and performance feedback clearly and professionally.
• Relay real-time updates, expectations, and feedback to regional teams.
• Support onboarding and communication of performance standards to new or existing drivers.

Qualifications

• 2+ years of experience in operations, food delivery, or last-mile logistics
• Fluent in English and Spanish (written and spoken)
• Strong communicator, confident in preparing reports and engaging with clients and frontline staff.
• Excellent organizational skills and ability to manage multiple priorities within a part-time schedule.
• Comfortable working in a fast-paced, time-sensitive environment
• Proficient in Google Sheets/Excel and adept at interpreting operational data.
• Bonus: Experience with Onfleet or other logistics and dispatch platforms is a plus. 

Schedule & Work Environment

• Part-Time: Sunday–Thursday; 9:00am - 5:30pm
• Hybrid: Remote with occasional in-person client meetings in NYC (Tri-State area candidates only)
• Core working hours should align with internal team and client availability across U.S. time zones.
• Fast-paced, collaborative team culture with strong communication and shared ownership
• Note: This is a part-time position that could potentially expand into a full-time role based on performance and business growth.

Why Join Elite One Logistics? 

• Help manage service operations for a trusted NYC-based delivery partner
• Contribute to continuous improvement in service quality and team performance
• Work a consistent schedule with flexibility and opportunity for growth
• Be part of a mission-driven, collaborative team that values communication and excellence

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older
• Access to personal devices for work: computer
• Speaks English
• Speaks Spanish
• Comfortable handling customer complaints
• Reads English
• Reads Spanish
• Available to work: weekdays
• Able to work from home

Preferred qualifications:

• Access to personal devices for work: smartphone - any type
• Available to work: overtime