Harley-Davidson Parts & Labor Specialist, Up to $65,000 Income

12400 Reynolds Drive, Fishers, IN 46038

Pay Range: $45,000 - $65,000 + Great Benefits!

Walk-in Applicants are Welcome!

Harley-Davidson of Indianapolis is looking for an experienced Parts and Labor Specialist to join the Parts and Service Team. You will be responsible for setting up and maintaining an appealing retail environment, assisting all customers with their shopping and purchase of merchandise, intake of customer vehicles, diagnosing problems and service needs and communicating job status to customers. You will report to the Fixed Operations Manager.

We offer:

• Pay range: $45,000 - $65,000!
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Employee discounts
• Career advancement opportunities!

Major Duties and Responsibilities:

• Maintain cleanliness of Parts and Accessories showroom and keep inventory neatly stacked and orderly.
• Provide excellent customer service to all of the dealership’s customers.
• Assist Head Parts and Labor Specialist (HPAL) with attaining retail sales and profitability plans in the Fixed Operations Department.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional products that may complement the customer’s purchase.
• Assist FOM and HPAL in maintaining a smooth running efficient fixed ops department with a high degree of customer satisfaction.
• Clearly outline and describe problems and issues on all repair orders.
• Estimate costs and completion times at point of sale. Clearly communicate them to customers.
• Assign jobs to technicians based on skill level and current resource utilization.
• Review work-in-progress to ensure quality and timeliness.
• Perform cashier functions accurately and closing procedures
• Make estimates for customer and wreck repairs.
• Open & close all customer paid and warranty repair orders.
• Become familiar and efficient with all phases of the computer system required for service and parts management

Customer Service:

• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Other duties may be assigned

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM and owner(s)
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the service business.
• Focus on quality.

Qualifications & Job Requirements – Parts & Labor Specialist:

• Must have ability to get along with a broad customer base.
• Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
• Must have the ability to work in a loud environment with fumes and possibly toxic substances present
• Occasionally required to bend, stoop, crouch, reach and lift up to 30 lb. of material.
• Occasionally requires the ability to balance and push a 600-900 lb. motorcycle.
• Please upload your resume. Completing the online assessment will grant you priority consideration!

• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass pre-employment testing to include background checks, MVR, and drug screening.
  
  

About us:

For more than forty-five years, Harley-Davidson® of Indianapolis has been a family-owned business. We constantly seek to provide the best sales and service experience possible to our customers and to always 'go the extra mile'. Here at Harley-Davidson of Indianapolis we not only pride ourselves on the work we can do for our customers but also with the community. For every motorcycle sold at HD of Indy, we are working with the Patachou Foundation to provide meals for 10 kids in the Marion and Hamilton County Areas.

 Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.