Desktop Support Technician

Job Title: Desktop Support Technician (Level 2)

Location: 1814 Hwy. 15 North, P.O. Box 619, Pontotoc, MS 38863

Duration: Full-time/Permanent

Job Summary: This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

Desired Skills & Experience Responsibilities:

· Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

· Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

· Printer break-fix and installation

· Disposal, redeployment and Asset reclaim

· Shipping coordination

· Data Backup and Data Recovery coordination

· Hardware Refresh

· Warranty and Out-of-warranty repair and replacement

· Depot Services

· Walk Up Support

· Spare parts management