Account Executive

Summary:

This is a full-time position that provides professional and administrative support to the Client & Broker Services Department of Armada. This person will directly report to the Director, Client & Broker Services for supervision purposes. The Account Executive manages a book of business with a key focus on retention and client loyalty, while acting with a high degree of independent discretion, autonomy, and decision-making. The Account Executive provides professional, courteous, white glove service to our clients, brokers and members, resulting in a rate of account retention that meets or exceeds expectations.

Tasks/Responsibilities:

• Responds to a variety of strategic broker and client-level inquiries from operational to informational; develops and maintains strong relationships with clients and brokers
• Cultivates and maintains relationships with brokers and clients
• Delivers superior customer service by maintaining contact with clients and brokers by conducting proactive outreach on a regular basis
• Responsible for overall retention and growth of accounts in assigned book of business
• Manages a higher volume of clients
• Manages more challenging and/or complex clients (high touch) including large or mega clients
• Collaborates and partners with sales on new business opportunities as well as cross sell opportunities with existing partners/clients.
• Develops renewal plan and delivers renewal offers to clients and brokers; follows-up to assure renewals are secured
• Distributes usage and engagement reports to key clients monthly or quarterly
• Facilitates client onboarding and implementation in conjunction with Account Coordinator
• Maintains detailed knowledge of new and existing products by closely working with colleagues
• Ensures credibility with clients/brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Through our client monitoring program (RYG), creates detailed, strategic account plans to ensure continuous high-level service and support for our strategic clients
• Manages, organizes and conducts client and broker meetings, when necessary, on site and virtually
• Appropriately documents conversations with clients and brokers and updates all computer systems when necessary; ensures accuracy of data in those systems

Skills/Requirements:

• BA/BS degree
• 5+ years managing complex client accounts and relationships
• Ability to travel up to 10% of time to meet clients/prospective clients needs with onsite meetings – at client’s discretion
• General understanding of health insurance
• Ability to work autonomously and manage time effectively in order to meet client deadlines
• Ability to manage client expectations and understand the impact both administratively and financially
• Must be proficient in MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills required.
• A professional appearance and telephone manner is essential.
• Must have a good command of the English language, oral, and written.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and problems
• Able to work well in a team environment
• Able to work in a diverse group of people

Benefits:

• Medical, Dental, and Vision insurance
• Employer-sponsored Health Savings Account OR Employer-paid enrollment in an Armada supplemental insurance plan
• Flexible Spending Accounts (medical and dependent care)
• Employer-paid life insurance
• Employer-paid long-term disability insurance
• Short-term disability insurance
• 401(k) retirement plan with employer match
• Paid time off
• Eight paid holidays per year
• Free access to onsite gym at Hunt Valley office location
• Patient to Physician matching service
• Travel assistance program
• Employee Assistance Program (EAP)
• Employee referral bonus program – earn up to $1500 per hire
• Professional development opportunities
• Voluntary benefits and discount programs
• Hybrid work environment (Tuesday - Thursday in office)
• Company events
• Employer-sponsored philanthropy initiatives

Salary Information:

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The base wage for this position is $85,000.00 per year, plus incentives. Compensation is determined based on factors such as experience, qualifications, and internal equity.