Customer Service & Order Management Specialist

Job title: Customer Service & Order Management Specialist
Location: On-site in Medina, OH
Schedule: Monday-Friday
Salary: $39,000 - $41,000 depending on experience

Why This Opportunity Stands Out:

• Industry leader in interior finish solutions for commercial environments

• Core product offerings include:

  • Commercial wallcoverings, Wall protection systems, Dry erase presentation surfaces, Digitally printed wallcoverings

• Additional specialty interior finish products:

  • Fabrics, Wood, Metal, Specialty coatings

• Focused on delivering innovative, high-quality, and visually impactful design solutions

Key Responsibilities (Customer Service & Order Management Specialist):

• Maintain availability to answer incoming phone inquiries in a timely and professional manner.

• Request quotes from the quoting team when necessary.

• Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.

• Collaborate with the Sales team and customers on cross-product line projects, including participation in project kickoff calls.

• Manage and administer Letters of Authorization (LOAs) for customers.

• Execute the order management process with accuracy, efficiency, and timeliness.

• Collect payments or deposits when required.

• Complete ticket picking responsibilities, including console orders within the established time frame.

• Upload and maintain order details in customer portals.

• Update and manage order-related documents on the Customer Service shared drive.

• Revise shipping dates in the internal system as needed.

• Maintain the open order report to ensure data integrity.

• Communicate any changes in lead times or shipping dates to customers and sales representatives.

• Conduct stock checks and provide inventory availability updates.

• Send shipping notifications for direct ship orders.

• Respond to customer emails within the same business day.

Qualifications (Customer Service & Order Management Specialist):

• Prior experience in customer service, order entry, or related operations role.

• Strong organizational skills and attention to detail.

• Proficient in using internal systems and shared drives.

• Excellent communication skills-both written and verbal.

• Ability to multitask and prioritize in a fast-paced environment.

• Comfortable working both independently and collaboratively with cross-functional teams.

For immediate and confidential consideration reach out to me, Jackie Blythe, at .
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