Benefits Customer Service Representative (NY)

Job Responsibilities:

• You will quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
• You will customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• You will handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• You will skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• You will read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• You will demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• You will maintain and document complete and accurate call and case notes in a professional manner
• You will regularly participate in team meetings and training.
• You will perform other duties as assigned.

Why you should apply to be aBenefits Customer ServiceRepresentative at Kelly Services:

• Kelly Benefit Offerings Through EnrollVB:
• This is your opportunity to elect coverage that helps protect what means most, you and your loved ones. The following voluntary benefits are available and delivered by EnrollVB:
  
• Health Focused Plan with Teladoc
• Limited Medical
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Critical Illness Insurance
• Short Term Disability
• Term Life Insurance
• Whole Life Insurance
• Kelly benefit through PerkSpot:
• Kelly partnership with PerkSpot for you to enjoy hundreds of discounts nationwide.
• Kelly 2025 Service Bonus

Job Requirements:

• High School degree or GED required
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field.