Office Representative - State Farm Agent Team Member

Benefits:

• Health Reimbursement Account (HRA)
• Bonus based on performance
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Health insurance
• Training & development

Position Overview

Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency. Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, part-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.

Responsibilities

• Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, identify customer needs, and market appropriate products and services.
• Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting.
• Handle escalated customer complaints and issues.
• Be extremely diligent in notating accounts and conversations as they occur.
• Will need to be extremely detail oriented & organized, as this part-time role will also act as an assistant to the CEO and COO.

As an Agent Team Member, you will receive...

• Health Reimbursement Account (HRA) w/ monthly spend allowance
• Supplemental Health
• Group Life Insurance Benefits
• Base salary plus commission/bonus
• Simple IRA w/company match
• Paid time off (vacation and personal/sick days)
• Monday - Friday hours with major holidays off
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.