Part Time Crisis Line Shift Supervisor

Crisis Line Shift Supervisors provide supervision and technical support to a team of dedicated and passionate volunteers and interns. The Shift Supervisor position answers calls on a 24 hour crisis line and ensures that the crisis intervention, information, and referral services meet the needs of the community, adheres to the highest possible ethical standards, and comply with the rules and procedures outlined in the program operations manual. This role is an opportunity to make a meaningful difference in the lives of others and work collaboratively with a team in an innovative and compassionate environment. 

The primary duties of the position include providing crisis intervention counseling and shift supervision on the agency’s 24-hour telephone crisis lines. You must be open to emergency fill-in shifts, attending/leading team huddles at the start of every shift, and attending mandatory weekly group supervision meetings. 

Schedule: Part-time (20-29 hrs/wk) position

Remote Work Eligibility: Eligible for hybrid work after initial training. Office located in North Oakland. Must be a California resident.

Pay: $28.00 per hour base pay with shift differentials (up to $5 per hour) for evening, weekend, and overnight shifts

Benefits: Part time employees are eligible for retirement plans and partial coverage of medical and dental insurance.

Shift Supervisors report to one of the Crisis Line Coordinators and will utilize consultation as needed. They attend/lead team huddles at the start of every shift. This position receives one hour of supervision a week during the introductory period of employment, after which they will receive a minimum of 30 minutes of individual supervision per month. This position will utilize consultation as needed. In addition, the Shift Supervisor will attend 1.5 hours of weekly group supervision. Shift Supervisors are strongly encouraged to attend all Staff Meetings on 2nd and 4th Wednesdays 9:30-10:45 am when their schedule allows. 

To reach out and offer support to people of all ages and backgrounds during times of crisis, to work to prevent self-harm of those who are actively suicidal, and to offer hope and caring during times of hopelessness.

We care, from the inside out. With open hearts and minds, we build connections and remain committed to growth to be the best for the people we serve. The following behaviors are how we operationalize our values.

CSS works toward the elimination of the tragic experience of suicide in Alameda County and this cannot be accomplished without the elimination of racism, sexism, ableism, and other forms of oppression in our community. We acknowledge that dismantling systems of oppression requires active engagement and constant effort. In order to better serve the diverse communities of Alameda County, address the above inequities, and elevate voices and experiences of those directly impacted by suicidal thinking or behaviors, CSS commits to the following: