Patient Representative - Full-time / Part-time

Patient Representative

Ashland-KY-41101-United States

• JOB SUMMARY
  • The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.
• DUTIES AND ESSENTIAL FUNCTIONS
  • Overall performance rating of below indicated essential job duties:
  • Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders
  • Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care
  • Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns
  • Looks for process improvements and makes suggestions for improvement
• EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
  • Minimum requirement:
    • High school diploma or equivalent required and 2 years’ experience working in customer service
    • Excellent communication skills
    • High level of empathy
    • Excellent problem solving skills
    • Ability to de-escalate volatile situations
    • Ability to thrive in a fast paced environment
    • Proficient in Microsoft Office
  • Preferred qualifications:
    • Bachelor’s Degree
    • 5 years’ experience working in customer service
• WORKING ENVIRONMENT
  • Office environment and Patient care areas/departments
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.
  • The noise level is usually moderate
• PHYSICAL DEMANDS
  • Constantly operates a computer and other productivity machinery such as printer/copier
  • Constantly required to move about throughout the hospital
  • Constantly required to maintain a stationary position when conducting patient rounds
  • Constantly required to lift and/or move items up to 10 pounds.
  • Frequently required to lift and/or move items up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

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