System Administrator - Now Hiring

Job DescriptionBase-2 Solutions is seeking a Systems Administrator 2 who provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.Key Responsibilities

• Manage and monitor IT infrastructure, including servers, networks, and cloud environments.
• Implement and maintain CI/CD pipelines to automate build, test, and deployment processes.
• Troubleshoot system issues and ensure high availability and performance.
• Collaborate with development teams to optimize deployment strategies and resolve environment-related issues.
• Automate routine tasks using scripting and configurations management tools (e.g., Ansible, Terraform).
• Ensure system security though firewalls, antivirus tools, and access controls.
• Maintain documentation for system configurations, processes, and procedures.
• Stay current with DevOps trends.
• This position requires in-scope poly, within 7 years.

Required Education

• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Capabilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Provide assistance to users in accessing and using IT systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc..
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Provide in-depth experience in trouble-shooting IT systems.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
   

Pay & Benefit Highlights Compensation

• Above market fixed salary or hourly pay.
• Up to $10,000 bonus for each referral.
• Additional bonuses for exceptional performance, assisting with business development and company growth.

Health

• 100% paid premiums for health insurance. Choose from over 80 gold-level medical plans from Aetna, CareFirst, Kaiser and UnitedHealthcare. Choose from PPO, EPO, POS, HMO, and HSA-compatible.
• HSA and FSA options.
• 100% paid premiums for dental insurance.
• 100% paid premiums for vision insurance.

Income Protection

• 100% paid premiums for short-term disability.
• 100% paid premiums for long-term disability.
• 100% paid premiums for accidental death & dismemberment.
• 100% paid premiums for life insurance with a $200,000 max benefit.

Retirement

• 8% company contribution to 401k with immediate vesting.
• 401k pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 days of paid floating holidays.

Work-Life Balance

• Flexible work schedules including flex time and compressed work period.
• Remote work including partial or fully remote (contract and project-dependent).

View our detailed Equal Opportunity Employer Base-2 Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.