Assistant Manager

The UPS Store is the nation's leading provider of shipping, postal, printing, and business services. Our stores provide a one-stop solution for the business and personal needs of our customers. As an Assistant Manager, you will play a key role in delivering top-notch service and contributing to the overall success of the store.

The Assistant Manager at The UPS Store will assist in managing day-to-day store operations, delivering a world-class customer experience to customers and team members, maintaining a clean and organized store environment, and supporting team members. This role offers a chance to grow professionally within the retail and shipping services industry while helping drive the store’s success.

The ideal candidate has previous managerial experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who tries to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers an excellent customer experience and outstanding customer service to walk-in and virtual customers and telephone inquiries
• Must be willing to become a Notary Public in your State/County (if not obtained already)
• Assist in tracking store performance metrics and implementing improvements to meet operational goals
• Ensure the store is compliant with company policies and local regulations, including shipping and safety standards
• Handle customer complaints, difficult situations, and operational challenges professionally and efficiently
• Help promote and sell a range of products and services (shipping, packaging, postal products, and other retail items). Ensure that all sales targets are met or exceeded
• Assist in supervising, training, and coaching team members. Foster a positive work environment to encourage employee performance and satisfaction
• Assist with opening and closing the store, cash handling, and ensuring the store is properly stocked and organized. Monitor inventory and restock as needed
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED recommended
• Must be flexible with work hours, including evenings and weekends
• Strong leadership, organizational, and communication skills
• Ability to multitask, solve problems quickly, and handle challenging situations
• Retail/customer service experience
• Great communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone and email skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

*A full background check will be completed before employment

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older

Preferred qualifications:

• Reliable transportation to and from work
• Background check
• Retail skills: customer service
• Speaks English
• Management skills: supervising employees
• Management skills: managing employee conflicts
• Management skills: resolving customer complaints
• Management skills: writing schedules
• Management skills: termination of employment
• Management skills: reporting infractions
• Management skills: conducting performance reviews
• Management skills: hiring and onboarding
• Comfortable handling customer complaints
• Reads English
• Able to stand for duration of shift
• Able to comfortably lift 40 lbs
• Has (or willing to open) a checking account for direct deposit