Laboratory Customer Service Representative

Join our team and play a crucial role in ensuring efficient laboratory operations and excellent client support. We are seeking a detail-oriented and proactive individual to assist with environmental sample processing, client communication, and workflow coordination.

Responsibilities:

• Environmental sample receipt and work order submittal into LIMS; Evaluation and distribution of daily laboratory work orders; Distribution of sampling supplies to clientele and field personnel
• Maintain work order productivity by evaluating daily laboratory workflow; establishing priorities; anticipating peak and slack periods; providing feedback to RMB’s Laboratory Director, Senior Quality Assurance Director Project managers, and laboratory technical directors on work orders and operational adjustments; ensuring workflow objectives, deliverables, and work performance.
• Ensure sample compliance with EPA regulated sample collection, storage, and transportation guidelines; by providing accurate sampling guidance and education to clients; consulting with clients to ensure adherence with field and laboratory quality assurance measures; and providing proper guidance of standard operating procedure and EPA methodologies as applicable to sample receipt operations,
• Maintain confidential sample and client information in the Laboratory Information Management System (LIMS),
• Maintain laboratory sample collection supply inventory by checking stock to determine inventory levels; anticipating supply needs; placing and expediting orders for supplies; verifying receipt and distribution of supplies

• Maintain safety of the workplace and coordinate with Facilities Manager and Laboratory Director to maintain compliance with laboratory and OSHA requirements,
• Clerical activities such as but not limited to, filing, archiving, organization of client laboratory reports and correspondence.
• Support company operations as deemed necessary and appropriate by supervisor.
• Maintain self-motivation and open line of communication with clients and staff,
• Follow proper safety procedures,
• Maintain a professional and clean work environment,
• Maintain necessary organization to handle multiple projects and diverse work loads,
• Act as role model for work ethics, quality, and efficiency.