Scheduling Coordinator

The  Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

Essential Functions

• Customer Experience
• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
• Connecting with customers to discuss installation timeframes and manage expectations
• Responding to incoming customer calls
• Following up with customers once work is completed to ensure complete satisfaction
• Serves as a primary contact and problem solver for customers when issues arise
• Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Interaction with Installers
• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
• Dispatching work orders to service providers
• Connecting with customers to manage expectations and ensure preparedness
• Ensuring that work is completed and customer is completely satisfied
• Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
• Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
• Ensures that providers are paid on a timely and accurate basis
• Production Team Partnership
• Participates in and supports the Production Team in a way that allows people to be their best
• Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

Job Requirements

• Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
• Excellent communication skills – verbal and written
• Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
• Customer-focused; continuously seeks excellence and understands how to create it
• Knowledge of Crew2’s programs and services
• Building trades experience
• Strong problem-solving experience and skill
• Creative and resourceful
• Able to manage multiple, sometimes conflicting demands