Customer Service

Adecco is assisting a company near Salem NH in their search for a Customer Service Representative. This role is temp to hire. 

Schedule: Monday - Friday 8AM-5PM
Pay: $20-24/HR BOE

DUTIES AND RESPONSIBILITIES:

• Performs all order entry and expediting duties as needed.
• Prepares order entry documents.
• Enters sales orders into ERP system.
• Summarizes order status and reports to internal and external customers.
• Works with vendors to expedite material.
• Manages escalations through to completion.
• Manages reverse supply chain, including escalations and reporting.

• Fields questions from customer’s and sales; recommends corrective actions to address customer issues.
• Researches vendor material discrepancies and works with vendors to resolve.

• Establishes procedures, documents processes, and expedites workflow.

• Maintains records of customer service requests and complaints.

• Performs other duties as assigned by manager.

QUALIFICATIONS:

• One year related experience, or equivalent combination of education and experience.

• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Ability to work independently and as a member of various teams.

• Excellent customer service and interpersonal skills.

• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.

• Commitment to excellence and high standards.

• Excellent written and verbal communication skills.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Proficient on Microsoft applications, Outlook, Word, Excel and Power Point.
• Netsuite and Royal4 a plus.

Pay Details: $20.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance