Customer Support Service Analyst - Now Hiring

Date Posted: 07/22/2025

Hiring Organization: Rose International

Position Number: 485842

Industry: Insurance

Job Title: Customer Support Service Analyst

Job Location: Columbus, OH, USA, 43215

Work Model: Hybrid

Work Model Details: 2 Days Onsite/3 Days Remote

Shift:

Training Hours:

Monday-Friday, 9:00-5:30 EST

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate ($): 19.00

Max Hourly Rate ($): 19.00

Must Have Skills/Attributes: Banking/Financial, Customer Service, Hospitality, Insurance

Experience Desired: Experience in customer service, sales, banking, or financial occupations (1+ yrs)

Required Minimum Education: Associate degree

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

Required Education:

• Associate degree or bachelor's degree

• Fresh graduates are welcome to apply

Required Experience, Knowledge & Skills:

• Excellent verbal and written communication skills for effectively communicating with others

• Proficiency with computers and common office software

• Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers

Preferred Experience, Knowledge & Skills:

• One year of experience in customer service, sales, insurance or finance related occupations is a plus

• Knowledge of various insurance products and the sales process

• Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states

• Understands the consequences of not following the FINRA rules and regulations

Required Training:

• Client will provide training, and training will be paid (Need to attend 100%)

Required Availability:

• Training Hours: Monday-Friday, 9:00-5:30 EST

• After Training Hours: Variable Schedule, Monday - Friday 8:00-8:00 EST

As a Representative, you will provide extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts; plan fees or plan inquiry questions will be key to success. Additionally, you will effectively interpret and articulate the Client's marketing strategies when communicating with customers.

Customer Support Service Analyst Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics and understands the different product suites, including current line-up and products no longer sold that still require servicing

• Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications

• Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper

• Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws

• Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract

• Analyzes problems to determine proper course of action, striving for first time final resolution

• When necessary, works with internal partners to resolve escalated issues

• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles

• Develops and grows through monthly individual meetings with leadership to set in place a career path strategy

• Setting goals and expectations to achieve success in the role as well as future opportunities

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.