Floor Supervisor (Naperville, IL (Ace Ln)

p style="text-align:left"buAbout Ace Retail Holdings/u/b/pp style="text-align:left"Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities./pp style="text-align:inherit"/pp style="text-align:left"buService, Passion, Respect, Integrity, Teamwork and Excellence/u/b/pp style="text-align:inherit"/ppbuGeneral Summary/u/b/ppThe Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives./pp/ppbuEssential Duties amp; Responsibilities:/u/b/pp/ppbuCustomer Service/u/b/pulliProject a positive representation of Westlake Ace Hardware./liliProactively assist customers in solving problems./liliGreet customers entering and throughout the store. Thank customers when finished and when they are leaving the store./liliProject a friendly, outgoing demeanor; work well with customers as well as associates./liliEnsure all calls and pages are answered promptly, courteously and effectively./liliHandle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration./liliPossess excellent product knowledge and knowledge of store layout and location of products./li/ulp/ppbuStore Operations/u/b/pulliEnsure a positive, professional and safe work environment for all associates./liliSupervise the “general operations” of the entire store./liliResponsible for opening and closing the store./liliAssist with the implementation of Store Support Center programs./liliHelp ensure successful Loss Prevention, Safety and Internal Audits./liliWork with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store./liliCommunicate any operational or managerial issues to the General Manager in a timely manner./liliAssist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas./liliHelp ensure that weekly price changes and label updates are completed timely and accurately./liliAssist with all cashiering functions including training, maintenance, audits, and reports./liliPerform all other duties as assigned./li/ulp/ppbuspanInventory amp; Merchandising/span/u/b/pulliHelp ensure forklift operations and receiving is completed in a safe and efficient way./liliAssist to ensure receiving; checking in and stocking of merchandise for the store is being done completely./liliAssist with maintenance of back stock levels./liliAssist to ensure that cycle counts and negative on hand reports are completed timely and accurately./liliAssist with merchandise resets throughout the store./liliAssist to ensure all signage is current in the store./liliPresent a clean and orderly sales floor, including end caps and promotional and incremental merchandising./li/ulp/ppbuLeadership/u/b/pulliManage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising./liliLead by example; be approachable by all associates and customers./liliAssist in training of all associates./liliParticipate in store meetings./liliCommunicate any merchandising, cost control or sales idea to the General Manager for follow up./liliWork with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement./li/ulp/ppbuOther Essential Requirements/u/b/ppAbility to exhibit and incorporate our Core Values into daily decisions and interactions with others:/pulliSERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise./liliPASSION – Showing our love for the work we do, our customers, and our associates./liliRESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued./liliINTEGRITY – An authentic commitment to moral and ethical behavior./liliTEAMWORK – Together we can achieve extraordinary things./liliEXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement./li/ulp/ppbuMinimum Skills, Requirements and Qualifications/u/b/pulliHigh School or GED equivalent./liliPrevious retail management experience preferred. Hardware experience preferred./liliStanding, walking, lifting (up to 25lbs) and climbing./li/ulp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ubCompensation Details/b/u/pp$16-18/HR/pp/ppFor a full list of benefits and open positions, please visit us at: a href="https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External" target="_blank"https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External/a/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bWant to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:/b/pp style="text-align:inherit"/pp style="text-align:left"ba href="https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External/jobAlerts" target="_blank"Create Job Alert/a/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"buspanEqual Opportunity Employer/span/u/bbr /Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws./pp style="text-align:inherit"/pp style="text-align:inherit"/p