Associate Customer Service Representative Everyday Banking

divbAbout this role:/b/divdivdivdivdivpWells Fargo is seeking an Associate Customer Service Representative inb Everyday Banking. /b/pp/ppCSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers./pp/ppFind out why we’re the #1 financial services company to grow YOUR career. Apply today./pp/ppbIn this role you will:/b/pulliSupport customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment/liliPerform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems/liliEscalate questions and issues to more senior employees/li/ulp/ppbRequired Qualifications:/b/pullispan6#43; months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education/span/li/ulp/ppbDesired Qualifications:/b/pulliAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues/liliAbility to execute in a fast paced, high demand, metric driven call center environment/liliExcellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy/liliMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers/liliAbility to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information/lilispanspanspanspanKnowledge, understanding/span/span/span/span and experience of internet, mobile, and social media technology/li/ulp/ppbJob Expectations:/b/pulliMust be able to attend full duration of required training period​/liliThis position is not eligible for Visa sponsorship​/liliAbility to work additional hours as needed ​/liliSchedule may be eligible for a shift differential under the terms of the shift differential policy/liliMust work on-site at the location posted  ​/li/ulp/ppbTraining Schedule:/b/pulliYou will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services./liliTraining class starts on 9/22 for 7 weeks. Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday.  You are required to attend the full duration of this paid 7 weeks of training./liliWe#39;re open 24 hours a day. spanYour regular work schedule will be based on business need and will include working at least one weekend day and some holidays./span/li/ulp/ppbCompensation:  /b/pulliStarting rate $20.00 per hour/li/ulp/ppbPosting Location(s):/b/pulli4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251/li/ulp/ppspan#64;RWF22/span/p/div/div/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspanPosting End Date:/span/bspan /span/pp style="text-align:inherit"/p16 Jul 2025p style="text-align:left"ibspan*Job posting may come down early due to volume of applicants./span/b/i/pp style="text-align:inherit"/pp/ppbspanWe Value Equal Opportunity/span/b/pp/ppspanWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./span/pp/ppspanspanspanEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements./span/span/span/pp/ppspanspanspanCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./span/span/span/pp style="text-align:inherit"/pp style="text-align:left"bspanApplicants with Disabilities/span/b/pp style="text-align:inherit"/pp style="text-align:left"spanTo request a medical accommodation during the application or interview process, visit /spanspana target="_blank" href="https://www.wellsfargojobs.com/en/diversity/disability-inclusion/"spanDisability Inclusion at Wells Fargo/span/a/spanspan./span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bDrug and Alcohol Policy/b/pp style="text-align:inherit"b /b/pp style="text-align:left"Wells Fargo maintains a drug free workplace.  Please see our a target="_blank" href="https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy"Drug and Alcohol Policy/a to learn more./pp style="text-align:inherit"/pp style="text-align:left"bWells Fargo Recruitment and Hiring Requirements:/b/pp style="text-align:inherit"/pp style="text-align:left"a. Third-Party recordings are prohibited unless authorized by Wells Fargo./pp style="text-align:left"b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./p