Retail Key Holder- Penn Square Mall

pstrongRetail Keyholder/strong/p puPOSITION DESCRIPTION AND KEY MEASURES/u/p puDepartment:/u nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Retail Operations/p puLocation:/u nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Store Location/p puReport to:/u nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; DM/p puNumber of direct reports:/u nbsp;/p puPOSITION PURPOSE AND EXPECTATION:/u/p pstrongPosition Summary:/strong We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment./p pstrongKey Responsibilities:/strong/p ulliOpening and closing procedures, including cash handling, security protocols, and daily reporting/liliLead sales floor operations and guide team members to achieve sales goals/liliProvide outstanding customer service and create memorable shopping experiences/liliSupport inventory management, including receiving shipments and maintaining stock levels/liliMonitor and prevent loss through proper shrink control procedures/liliExecute visual merchandising standards and maintain store appearance/liliTrain and mentor sales associates on company policies and procedures/liliAssist in daily operations including POS transactions, returns, and customer inquiries/li/ul pstrongRequired Qualifications:/strong/p ulliPrevious retail experience, preferably in a leadership role/liliStrong communication and interpersonal skills/liliProven problem-solving abilities and decision-making skills/liliFlexibility to work various shifts, including weekends and holidays/liliPhysical ability to stand for extended periods and lift up to 30 pounds/liliPassion for fashion and retail industry trends/li/ul pstrongDesired Qualities:/strong/p ulliNatural leadership abilities with a team-first mindset/liliExcellent organizational and time management skills/liliStrong brand ambassador qualities and professional appearance/liliAbility to multitask in a fast-paced environment/liliResults-driven with a focus on sales performance/li/ul puKEY MEASURES AND ACCOUNTABILITIES/u/p table tbodytr td valign="top" width="356" pstronguKey Performance Indicator/u/strong/p /td td valign="top" width="356" pstronguBenchmark/u/strong/p /td /tr tr td valign="top" width="356" ulliCash Variance Reporting/liliWeekly on Friday’s/li/ul /td td valign="top" width="356" /td /tr tr td valign="top" width="356" ulliVariance investigations/liliAny variance above $50.00/li/ul /td td valign="top" width="356" /td /tr tr td valign="top" width="356" ulliZendesk ticket response/liliWithin 48 hours/li/ul /td td valign="top" width="356" /td /tr tr td valign="top" width="356" ulliSales reconciliations/liliDay 3 of EOM week/li/ul /td td valign="top" width="356" /td /tr tr td valign="top" width="356" ulliMonthly Turnover reporting/liliBy 7supth/sup of each month/li/ul /td td valign="top" width="356" /td /tr tr td valign="top" width="356" ulliBalance Sheet reconciliations/liliDay 10 of EOM week/li/ul /td td valign="top" width="356" /td /tr /tbody/table pbr Other duties and special projects within skill and competency level as required./p