Courtesy Clerk

pspan class="emphasis-3"Additional Considerations (if any):/span/pNight amp; Weekend Shifts Requiredpb-/b/ppbAt Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other./b/pp/pp/pp style="text-align:left"bJob Description:/b/pp style="text-align:inherit"/ppbJob Title:/b Courtesy Clerk/ppbDepartment:/b Grocery/ppbFLSA/b: Non-Exempt/pp/ppbuGeneral Function/u/b:/ppProvides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation./pp/ppbuCore Competencies/u/b/pulliPartnerships/liliGrowth mindset/liliResults oriented/liliCustomer focused/liliProfessionalism/li/ulp/ppbuReporting Relations:/u/b/ppAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers/pp/ppPositions that Report to you: None/pp/ppbuPrimary Duties and Responsibilities/u/b:/pulliProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store./lilimiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store./liliMakes an effort to learn customers’ names and to address them by name whenever possible./liliAssists customers by: (examples include)ulliescorting them to the products they’re looking for/lilisecuring products that are out of reach/lililoading or unloading heavy items/lilimaking note of and passing along customer suggestions or requests/liliperforming other tasks in every way possible to enhance the shoppingbr /experience/li/ul/liliAnswers the telephone promptly and provides friendly, helpful service to customers who call./liliWorks with co-workers as a team to ensure customer satisfaction and a pleasant work environment./liliPackages purchases./liliCleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs./liliAssists customer in transporting purchases to their mode of transportation./liliHelps train new courtesy clerks./liliChecks prices on products./liliPulls product forward on shelf./liliBrings carts in from parking lot and cart corral./liliCleans can redemption area and empties the recycle bins, where applicable./liliStocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room./liliMaintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc./liliMaintains strict adherence to department and company guidelines related to personal hygiene and dress./liliAdheres to company policies and individual store guidelines./liliReports to work when scheduled and on time./li/ulp/ppbuSecondary Duties and Responsibilities:/u/b/pulliAssists in all departments as requested (within the wage and hour guidelines)./liliDelivers product to customers (within the wage and hour guidelines)./liliShovels, salts, and sands walkways./liliAssists in other areas of store as needed./liliPerforms other job related duties and special projects as required./li/ulp/ppbuKnowledge, Skills, Abilities and Worker Characteristics:/u/b/pulliMust have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables./liliAbility to do simple addition and subtraction; copying figures, counting and recording./liliMust be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inbr /writing, increased contact with people./li/ulp/ppbuEducation and Experience:/u/b/ppNo education or experience requirements./pp/ppbuPhysical Requirements:/u/b/pulliMust be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlybr /to move objects./liliVisual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision./liliMust be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions./li/ulp/ppbuWorking Conditions/u/b:/ppThis position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents./pp/ppbuEquipment Used to Perform Job:/u/b/ppTomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines)./pp/ppbuContacts:/u/b/ppHas daily contact with the general public and occasional contact with suppliers/vendors./pp style="text-align:inherit"/pp style="text-align:left"Are you ready to smile, apply today.  /p