Resorts Contact Center Agent - Full-time / Part-time

h2Overview/h2 pstrong$14.25/hour/strong/p p /p pAges 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm./p p /p pstrongThe Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles./strong/p ul liAnswer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. /li liEnsure guest information is entered accurately./li liEnter and maintain credit card details in a secure and confidential process./li liMake people happy by providing memorable service that builds long-lasting relationships./li liIdentify the needs of the guest, clarify information, and provide solutions to their problems. /li liMaintain a positive and approachable attitude that fosters a welcoming environment for everyone./li /ul pSome of our amazing perks and benefits: /p ul liFosters a healthy work-life balance/li liComplimentary tickets for friends and family/li liOffice incentives/li liDiscounts on park food and merchandise/li liDiscounts on local businesses and attractions/li liEmployee events and gatherings /li liPaid training and free uniforms provided /li /ul h2Responsibilities/h2 p /p ul liMake our guests happy by delivering memorable experiences and helping them create lifelong memories. /li /ul ul liGain skills, knowledge and experience that will benefit your future. /li /ul h2Qualifications/h2 ul liAbility to provide exceptional customer service with a passion to help guests from all over the world. /li liExcellent communication and active listening skills./li liMust be able to multi-task and work in a loud, fast-paced environment./li liSelf-starter and ability to work efficiently with minimal supervision./li liMust maintain professionalism and confidentiality./li liOpen availability to include working weekends, nights, and holidays./li liMust have computer literacy and ability to type a minimum of 25 wpm./li liExperience with general office environment./li liMust be 18+ years of age./li liPreferred experience in a resort, call center or an attraction setting./li liAbility to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law/li liAbility to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law/li /ul