Front Desk Agent

pWe are looking for a Hotel Front Desk Agent to serve as our guestsrsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wersquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests./p pNote: Weekend and evening availability are a requirement for this position.nbsp;/p pstrongResponsibilities/strong/p ul liPerform all check-in and check-out tasks/li liManage online and phone reservations/li liInform customers about payment methods and verify their credit card data/li liRegister guests collecting necessary information (like contact details and exact dates of their stay)/li liWelcome guests upon their arrival and assign rooms/li liProvide information about our hotel, available rooms, rates and amenities/li liRespond to clientsrsquo; complaints in a timely and professional manner/li liLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guestsrsquo; needs/li liConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests/li liUpsell additional facilities and services, when appropriate/li liMaintain updated records of bookings and payments/li /ul pstrongSkills/strong/p ul liWork experience as a Hotel Front Desk Agent, Receptionist or similar role/li liExperience with hotel reservations software, like OPERA PMS/li liUnderstanding of how travel planning websites operate, like Booking and TripAdvisor/li liCustomer service attitude/li liExcellent communication and organizational skills/li /ul