Service Consultant

h2About the Department/h2pp style="margin:0in;" id="isPasted"strongSUMMARY:/strong/pp style="margin:0in;text-align:justify;"Under the direction of the Support Services Director and Manager, the Service Consultant assists the individual and their families/guardians to explore and gain services and supports from a variety of sources. nbsp;Assures that services delivered adhere to all regulatory requirements, as well as UCBDD policy, regulations and procedures. nbsp;The Service Consultant must strive to meet the UCBDD published Mission Statement and exemplify the UCBDD defined Core Values./p/ph2Position Duties/h2p!--[if gte mso 9]xml o:OfficeDocumentSettings o:TargetScreenSize800x600/o:TargetScreenSize /o:OfficeDocumentSettings/xml![endif]-- !--[if gte mso 9]xml w:WordDocument w:ViewNormal/w:View w:Zoom0/w:Zoom w:TrackMoves/ w:TrackFormatting/ w:DoNotShowRevisions/ w:DoNotPrintRevisions/ w:DoNotShowInsertionsAndDeletions/ w:DoNotShowPropertyChanges/ w:PunctuationKerning/ 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id="isPasted"strongQUALIFICATIONS:/strong/pp class="MsoNormal" style="margin-left:22.5pt;text-align:justify;"strongEducation/Experience –nbsp;/strong/pp class="MsoNormal" style="margin-left:58.5pt;text-align:justify;text-indent:-.25in;"!--[if !supportLists]--·!--[endif]--Bachelor’s Degree in Human Services, Business Administration, or related field. nbsp;nbsp;/pp class="MsoNormal" style="margin-left:22.5pt;"br/pp class="MsoNormal" style="margin-left:22.5pt;text-align:justify;"strongCredential/License/strong –nbsp;/pp class="MsoNormal" style="margin-left:58.5pt;text-align:justify;text-indent:-.25in;"!--[if !supportLists]--·!--[endif]--Must possess or meet all of the DODD requirements to possess and maintain Service and Support Administrator Certification under OAC 5123:2-5-02./pp class="MsoNormal" style="margin-left:58.5pt;text-align:justify;text-indent:-.25in;"!--[if !supportLists]--·!--[endif]--Must obtain and maintain First Aid and CPR certification./pp class="MsoNormal" style="margin-left:22.5pt;"br/pp class="MsoNormal" style="margin-left:22.5pt;text-align:justify;"strongOther –nbsp;/strong/pp class="MsoNormal" style="margin-left:58.5pt;text-align:justify;text-indent:-.25in;"!--[if !supportLists]--·!--[endif]--Must have reliable transportation.nbsp;/pp class="MsoNormal" style="margin-left:58.5pt;text-align:justify;text-indent:-.25in;"!--[if !supportLists]--·!--[endif]--Must maintain a valid State of Ohio Driver’s License if operating a personal vehicle for official agency business. nbsp; nbsp; nbsp;nbsp;/p!--EndFragment--brp style="margin:0in;text-align:justify;" id="isPasted"strongPRINCIPAL ACCOUNTABILITIES:/strong/pp style="margin:0in;text-align:justify;"Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:/pp style="margin:0in;text-align:justify;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="1" type="1"li style="margin:0in;text-align:justify;"As assigned, coordinates the process for eligibility determination. nbsp;Assesses and determines an individual’s eligibility for county board services. nbsp;Assists in gathering necessary documentation and creates/maintains all records relating to intake and eligibility. nbsp;Tracks referral information, analyzes data, creates reports, and makes recommendations to the Support Services Director as required./li/olp style="margin:0in;margin-left:.5in;text-align:justify;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="2" type="1"li style="margin:0in;text-align:justify;"Maintains positive, collaborative relationships with individuals, families, team members and community partners./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="3" type="1"li style="margin:0in;text-align:justify;"Acts as the primary point of coordination for the effective development, implementation and coordination of the individual service plan (ISP)./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="4" type="1"li style="margin:0in;text-align:justify;"Coordinates and completes assessments of the individual’s needs, skills, risks, health and welfare initially and every 12 months./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="5" type="1"li style="margin:0in;text-align:justify;"Using person-centered planning, develops, reviews, and revises the individual service plan and ensure that the plan meets all requirements of OAC 5123-4-02./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="6" type="1"li style="margin:0in;text-align:justify;"Develops and authorizes a budget for services based on assessed needs and identifies appropriate funding sources./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="7" type="1"li style="margin:0in;text-align:justify;"Assists the individual with choosing providers while ensuring “Free Choice of Provider” per OAC 5123-9-11./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="8" type="1"li style="margin:0in;text-align:justify;"Provides ongoing coordination and monitoring in a variety of settings to ensure supports are provide in accordance with the individual service plan (ISP) and to the benefit and satisfaction of the person served. nbsp;Ammends the ISP as needed to reflect changes./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="9" type="1"li style="margin:0in;text-align:justify;"Leads the individual’s team and establishes and maintains contact with all team members, including the provider and natural supports, to ensure a clear understanding of the supports and expected outcomes of the individual service plan (ISP)./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="10" type="1"li style="margin:0in;text-align:justify;"Completes all activities necessary for Home and Community-Based Waiver enrollment and redetermination./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="11" type="1"li style="margin:0in;text-align:justify;"Directs, facilitates and monitors employment activities as indicated in the individual service plan (ISP)./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="12" type="1"li style="margin:0in;text-align:justify;"As assigned, and in collaboration with the transition team and school districts, develops, directs and implements a school-to-work transition program. nbsp;/li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="13" type="1"li style="margin:0in;text-align:justify;"As assigned, coordinates OOD referrals for individuals exploring employment options./li/olp style="margin:0in;text-align:justify;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="14" type="1"li style="margin:0in;text-align:justify;"As assigned, counsels individuals after job placement to ensure satisfactory work performance and suitability of job. nbsp;Assesses the need for further services./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="15" type="1"li style="margin:0in;text-align:justify;"Maintains a working knowledge of benefits available through the Social Security Administration, Department of Jobs and Family Services and other resources, including work incentives./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="16" type="1"li style="margin:0in;text-align:justify;"Maintains knowledge of available resources; Links and refers individuals and families with community resources to meet needs. nbsp;/li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="17" type="1"li style="margin:0in;text-align:justify;"Documents all Targeted Case Management (TCM) activities./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="18" type="1"li style="margin:0in;text-align:justify;"Understands informed consent and assists individuals and families with understanding and exercising their rights and responsibilities. nbsp;/li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="19" type="1"li style="margin:0in;text-align:justify;"Advises individuals and families of their right to file an administrative complaint and/or request a hearing with the Bureau of State Hearings./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="20" type="1"li style="margin:0in;text-align:justify;"Reports Major Unusual Incidents and Unusual Incidents according to OAC 5123-17-02. nbsp;Develops and implements prevention plans to reduce the likelihood of future occurrences./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="21" type="1"li style="margin:0in;text-align:justify;"Complies with all local, state, and federal rules, regulations, policies and procedures./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="22" type="1"li style="margin:0in;text-align:justify;"Participates in meetings, committees, trainings, and strategic plan initiatives as assigned./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="23" type="1"li style="margin:0in;text-align:justify;"Demonstrates regular and predictable attendance. nbsp;Manages time and multiple tasks effectively./li/olp style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;"br/pol style="margin-bottom: 3pt; margin-top: 0in;" start="24" type="1"li style="margin:0in;text-align:justify;"Performs other duties as assigned./li/olp style="margin:0in;text-align:justify;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"br/pp style="margin:0in;text-align:justify;"strongSUCCESS FACTORS:/strong/pp style="margin:0in;text-align:justify;"To successfully perform this job, the following training, knowledge, skills and abilities are required./pp style="margin:0in;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"strongRequired Training:nbsp;/strongAll UCBDD employees shall be required to complete all general mandatory training. These include, but are not limited to:/pdiv style="margin:0in;"ul style="margin-bottom: 3pt; margin-left: 0.5in;"li style="margin:0in;"Blood-borne pathogens, emergency communications, hazardous communications, slips/trips/falls, personal protective equipment, sexual harassment, drug free work place, violence in the workplace, MUI and fire prevention. HIPAA compliance./li/ul/divp style="margin:0in;margin-left:.5in;text-align:justify;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"strongKnowledge: nbsp;/strong/pul style="margin-left: 0.5in; margin-bottom: 3pt;"liProficient with computers and applicable software, ability to use general office equipment.nbsp;/liliWorking knowledge and understanding of behavior support, individualized service plans, medical, psychosocial, orthopedic and psychiatric aspect of disability.nbsp;/liliWorking knowledge of client rights, federal, state, UCBDD programs and HIPAA. Knowledge of applicable statutes, regulatory standards and reporting authorities/li/ulp style="margin:0in;margin-left:.5in;text-align:justify;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"strongLanguage/Mathematical Skills:nbsp;/strong/pul style="margin-left: 0.5in; margin-bottom: 3pt;"liAbility to communicate effectively, both orally and in writing./liliAbility to perform basic math skills./li/ulp style="margin:0in;margin-left:.5in;text-align:justify;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"strongReasoning Ability:nbsp;/strong/pdiv style="margin:0in;"ul style="margin-bottom: 3pt; margin-left: 0.5in;"li style="margin:0in;"Must be skilled in group facilitation, conflict resolution, crisis intervention and working through complex problem situations./li/ul/divp style="margin:0in;margin-left:.5in;"br/pp style="margin:0in;text-align:justify;text-indent:.5in;"strongOther: nbsp;/strong/pul style="margin-left: 0.5in; margin-bottom: 3pt;"liMust possess a positive customer service attitude and image to all stakeholder groups. nbsp;Must be able to work collaboratively and effectively with other agencies, professionals, staff, families and the public. nbsp;/liliGood leadership and organizational skills. nbsp;/liliAbility to keep accurate records.nbsp;/liliMust be able to tolerate the high demands of the position. The employee may be exposed to adverse weather conditions while driving and may be exposed to blood-borne pathogens, communicable diseases, potentially infectious materials and/or aggressive behavior.nbsp;/li/ulp style="margin:0in;text-align:justify;"br/pp style="margin:0in;margin-left:.5in;text-align:justify;"br/pp style="margin:0in;text-align:justify;"strongGENERAL EXPECTATIONS:/strong/pp style="margin:0in;text-align:justify;"br/pp style="margin:0in;text-align:justify;"Maintaining confidentiality is required. nbsp;The employee is to report suspected or actual abuse/neglect, to follow the chain of command and to work effectively and cooperatively with others inside/outside the agency. nbsp;Regular and predictable attendance is expected./pp style="margin:0in;text-align:justify;"br/pp style="margin:0in;text-align:justify;"Preserving a valid certification, licensure or registration is expected for those positions that require such in order to continue employment. nbsp;It is essential for the employee to maintain all training and inservices required by the position.nbsp;/pp style="margin:0in;text-align:justify;"br/pdiv style="margin:0in;padding:0in 0in 1.0pt 0in;"p style="margin:0in;padding:0in;text-align:justify;"The UCBDD promotes a non-hostile and non-discriminating work environment. nbsp;Employees must adhere to respectful conduct and language at all times. nbsp;The Board expects all employees to follow policies/procedures of the department and Agency rules and regulations. nbsp;/pp style="margin:0in;padding:0in;"br/p/divbr/p