Product and Service Innovation Specialist

divRedwood Credit Union is seeking a forward-thinking Product amp; Service Innovation Specialist to help shape the future of Member experiences. In this dynamic role, you’ll dive deep into Member needs, market trends, and emerging technologies to uncover opportunities for meaningful product and service enhancements. If you thrive in collaborative environments, enjoy solving complex problems, and are driven by purpose, we invite you to join our mission to make a real difference in the lives of our Members and communities./divdivbr/divdivubKey Responsibilities/b/u/divdivbProduct Research and Analysis:/b/divdivo Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights. Develop journey maps./divdivo Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others./divdivo Analyze market and Member data, demographics, behaviors, and metrics./divdivo Assess current-state products and services to support processes and operations./divdivo Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union./divdivbSolution Development:/b/divdivo Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities./divdivo Define and recommend strategically differentiated solutions to bring new products or product enhancements to life./divdivo Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational/operations changes required./divdivbImplementation:/b/divdivo Support activities and projects to implement and launch new products and services./divdivo Support digital teams in creation of new and enhancements to existing digital experiences./divdivo Support Marketing amp; Communications in the development of product marketing strategies and tactics./divdivbr/divdivbJoin us and discover why you'll love working at Redwood Credit Union!/b/divdivbr/divdivbuABOUT REDWOOD CREDIT UNION (RCU):/u/b/divdivAt Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad./divdivnbsp;/divdivAs a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.nbsp; /divdivnbsp;/divdivbWhy work for Redwood Credit Union?/b/divdiv•span style="font-size: 7pt;"nbsp;nbsp;/span29th largest credit union in the U.S. and the largest financial institution based in the North Bay /divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanAwarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial/divdiv• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"/divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanRecognized by Newsweek as one of "America's Best Credit Unions 2024"/divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanRecognized by Forbes as one of “America’s Best Small Employers 2023"bnbsp;/b/divdiv•span style="font-size: 7pt;"nbsp;nbsp; /spanVoted Best Places to Work in the North Baynbsp;20 years in a row/divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanWorld-class Employee Engagement scores/divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanRated Superior in Service by more than 90% of Members, surveyed by SF Gate/divdiv•span style="font-size: 7pt;"nbsp;nbsp;nbsp;/spanIndustry leading Net Promoter Scores across the U.S. /divbr/br/bMinimum Qualification: Knowledge, Skills and Abilities/bbr/liAbility to conduct research, document findings, and make recommendations./liliProven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions./liliStrong communication, including verbal, written and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations./liliExcellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously./liliAbility to establish and maintain effective working relationships with a diverse group of people./liliProficiency with Microsoft Word, Excel, and PowerPoint or similar./liliStrong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data./liliExperience in product discovery, design thinking or other innovation discovery techniques./liliFinancial services industry and/or credit union experience./liliFamiliarity with behavioral finance/behavioral economics and consumer financial decision making./liliSkillful facilitation of high impact conversations with the ability to build consensus./liliStrong desire to learn and grow as a product development professional./libr/br/divThe ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years of relevant experience./divdivbr/divdivb style="font-size: inherit"Compensation:/bnbsp;b style="font-size: inherit"Base starting range: $41.00 to $54.00 per hour commensurate with experience. /b/divdiviOur base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits./i/divdivbr/divdivbRedwood Credit Union offers a robust benefits package to our eligible employees including:/b/divdiv•nbsp; Competitive medical, dental, and vision insurance, mental health offerings/divdiv•nbsp; Employee performance incentive plan/divdiv• Salary Advancement– Merit increase based on performance/divdiv• 401(k) program with employer match/divdiv• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!/divdivbr/divdivbRCU Discounts and Perks:/b/divdiv•nbsp;RCU employees are eligible for a .75% discount off RCU standard collateral auto loans/divdiv•nbsp;RCU employees are eligible for a 1% discount on all recreational or boat loan products/divdiv• 2% discount off Visas and LOC Loans through RCU/divdiv• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000./divdiv• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000./divdiv• 0% interest on garment, fitness, or home office equipment loan of up to $500/divdiv• 100% financing for employee purchased homes!/divdivbr/divdivbPhysical Requirements:/b/divdiv• Ability to lift up to 20 pounds./divdiv• Work environment is indoors; majority of the time is spent working on a computer and in meetings./divdivbr/divdivb*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.nbsp;/b/divdivbr/divdivInternal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.nbsp;/divdivnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/divdivnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; We are an Equal Opportunity Employer/div