Part Time Flexible Customer Service Associate

pThenbsp; strongPart Time/strong strongFlexible/strong strongCustomer Service Associate /strongprovides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff./p pstrongWages: /strong$15.00 per hour/p pstrongQualifications:/strong/p p3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills/p pstrongApply/strong today and shift your strongcareer/strong into drive for strongtomorrow!/strong/p pnbsp;/p pstrongBenefits and Perks:/strong/p pNot only do you get to be part of an organization where you strongDrive/strong your strongPotential/strong, strongPower/strong your strongPassion!!/strong Below are a few perks and discounts:/p ul liUp to 40% off the base rate of any standard Hertz rentalnbsp;nbsp;nbsp;/li liMedical, Dental amp; Vision plan options/li liRetirement programs, including 401(k) employer matching/li liPaid Parental Leave amp; Adoption Assistance/li liEmployee Assistance Program for employees amp; family/li liEducational Reimbursement amp; Discounts/li liVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness/li liPerks amp; Discounts –Theme Park Tickets, Gym Discounts amp; more/li /ulh2Company/h2divThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. div nbsp; div /div bUS EEO STATEMENT/bnbsp; div At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.nbsp; /div div Individuals are encouraged to apply for positions because of the characteristics that make them unique.nbsp; /div div EOE, including disability/veteran /div /div/div