Front Desk Agent Representative

pDescription/ppstrongYour mission:/strong/ppstrongShould you choose to accept it…/strong/ppstrongHampton Inn Bulverde / Spring Branch/strong is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.nbsp;Must be available weekends, holidays, and be willing to work 7am -3pm and 3pm -11pm shifts. nbsp;/ppbr//ppstrongWhere you can make an impact:/strong/pulliGreet and check in guests, ensuring a smooth and welcoming arrival experience./liliManage guest check-outs and handle billing inquiries./liliAnswer phone calls, respond to inquiries, and provide information about resort amenities and services./liliMaintain accurate guest records and manage reservations through the property management system./liliAddress and resolve guest complaints or concerns promptly and professionally./liliAssist with concierge services, including activity reservations and local recommendations./liliEnsure the front desk area is clean and organized at all times./liliCollaborate with housekeeping and maintenance teams to meet guest needs./liliHandle cash and credit transactions accurately./liliParticipate in team meetings and training sessions to enhance service delivery./li/ulpbr//ppbr//ppbr//ppbr//ppbr//ppRequirements/ppstrongEducation/Formal Training:/strong/pulliHigh school diploma or equivalent required; degree in hospitality management preferred./li/ulpstrongExperience:/strong/pulliPrevious experience in a front desk or customer service role preferred./liliFamiliarity with property management systems is a plus./li/ulpstrongKnowledge/Skills:/strong/pulliExcellent communication and interpersonal skills./liliStrong organizational and multitasking abilities./liliCustomer-focused mindset with a passion for providing outstanding service./liliAbility to handle cash and process transactions accurately./liliBasic computer proficiency, including MS Office and reservation software./liliFlexibility to work shifts, including weekends and holidays./liliMust be able to travel to The Springs Resort amp; Spa./li/ul