PM Hotel Front Desk Agent - Full-time

pspan style="font-size: 14px; color: #e03e2d;"strongWeekends nights a MUST/strong/span/p pspan style="font-size: 14px;"emstrongAlso, must be able to put your phone down to work.nbsp;/strong/em/span/p pspan style="font-size: 14px;"strongAnd one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only./strong/span/p pKana Hotel Group'snbsp;mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests./p pFrom our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.nbsp;As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the companyrsquo;s services. In return you will be given opportunities to grow and advance in your career./p pstrongPrimary Responsibilitiesnbsp;/strong/p pbull; Greet guests and perform check-in/out proceduresnbsp;/p pbull; Follow all cash and credit card procedures required by hotel and brand standard/p pbull; Check house count to determine the rooms available for the daynbsp;/p pbull; Review credit limit exception report amp; gets additional approval if necessary/p pbull; Check expected departures for today amp; clears checkouts or extends stays after check out time/p pbull; Update housekeeping room status when received from housekeepingnbsp;/p pbull; Balance departments from daily activity report at the end of shiftnbsp;/p pbull; Performs cashier shift change when cash is in balancenbsp;/p pbull; Explain any of the hotelrsquo;s promotional items to each guest checking in amp; gives them to any guest who requests themnbsp;/p pbull; Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversationsnbsp;/p pbull; Respond promptly to any guestsrsquo; inquiries or complaints; Offers alternate solution if guest's demands cannot be metnbsp;/p pbull; Demonstrate commitment to servicing the guest by being hospitable and accommodating bull; Document any guest accidents by completing the accident report formnbsp;/p pbull; Ability and flexibility to work various shifts including evenings, weekends, and holidays/p pnbsp;/p pstrongEducation/Experiencenbsp;/strong/p pbull; High School diploma or GED preferrednbsp;/p pbull; One year hospitality experience requirednbsp;/p pbull; Customer service experience requirednbsp;/p pbull; Experience handling cash and credit card proceduresnbsp;/p pbull; Attention to detailnbsp;/p pbull; Knowledge of the hotel layout, all amenities offered, and all procedures amp; organization./p pbull; Knowledge of local geographic area knowledge, area businesses amp; services, major highway/street information, and community events amp; attractions./p