CUSTOMER SVC/DEPT LEADER

pCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others./ph3Responsibilities/h3divul liPromote trust and respect among associates./li liCommunicate company, department, and job specific information to associates./li liCollaborate with associates and promote teamwork to help achieve company/store goals./li liCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store./li liGain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products./li liMonitor and control supply expenses for the department./li liManage cash control, sales and cash items and records for the store./li liManage the scheduling of Front-end associates to provide adequate department coverage./li liAssist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports./li liDevelop and implement a department business plan to achieve desired results./li liCreate and execute sales promotions in partnership with store management./li liImplement the period promotional plan for the department./li liStay current with present, future, seasonal and special ads./li liMonitor and control expenses for the department./li liMaintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.nbsp;/li liSchedule daily, weekly and monthly price changes by updating shelf tags and promotional signs./li liPlan, organize and supervise the inventory process./li liTrain department associates on inventory/stocking and Computer Assisted Ordering.nbsp;/li liAdhere to all food safety regulations and guidelines./li linbsp;Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management./li linbsp;Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair./li liNotify management of customer or employee accidents.nbsp;/li liReport all safety risks or issues, and illegal activity, including: robbery, theft or fraud./li liOversee and manage the efficient operations of all functions and activities of the Front-end.nbsp;/li liAdhere to all local, state and federal laws, and company guidelines./li liAssists management in the supervision and coaching of front end associates in the performance of their duties.nbsp;/li liMust be able to perform the essential functions of this position with or without reasonable accommodation./li /ul/divh3Qualifications/h3divpMinimum/p ul liEffective communication skills/li liKnowledge of basic math (counting, addition, and subtraction)/li liAbility to handle stressful situations/li liRetail or Customer Service experience/li /ul/divh2Company/h2divdiv Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we’re proudly serving Smith’s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.nbsp; /div div As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. /div div Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. /div div Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith’s family!nbsp; /div div p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"buspanWhat you’ll receive from us:/span/u/bspan/span/p p class="MsoNormal" style="mso-margin-top-alt:auto; margin-bottom:6.0pt"bspanThe Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:/span/bspan/span/p ul li style="mso-margin-top-alt:auto; margin-bottom:0in"spanA wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanFlexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanEmotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanValuable associate discounts on purchases, including food, travel, technology and so much more./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanUp to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program./span/li li style="mso-margin-top-alt:auto; margin-bottom:0in"spanVast potential for growth, through an abundance of industry-leading training programs and diverse career pathways./span/li /ulbspanFor more information about benefits and eligibility, please visit /span/bspana href="https://www.krogerfamilycareers.com/en/sites/CX_2001/pages/5022" target="_blank" rel="nofollow"bspanour Benefits Page/span/b/a/spanbspan!nbsp;/span/b /div/div