Customer Service Openings – Hiring Immediately

h2LOCATION/h2Killeen, TX h2JOB TYPE/h2Full-Time Part-Time h2PAY TYPES/h2Hourly h2POSITION OVERVIEW/h2 pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./p p /p pAre you a natural problem solver with a passion for helping others? We’re hiring Customer Service Agents to join our growing team right away! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services./p pThis is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement./p p /p pemTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./em/p h2--------------/h2 p/p h2POSITION RESPONSIBILITIES/h2 pstrongemWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?/em/strong/p pYou’ll support customer service, technical support, and sales interactions engaging with hundreds of customers each week to deliver top-tier service and promote new offerings./p pWe’re looking for confident, enthusiastic team players who bring a positive attitude to work every day./p p /p pstrongKey Responsibilities:/strong/p ul liHandle inbound and outbound calls in a professional and friendly manner/li liResolve customer issues efficiently and ensure first-call resolution/li liResearch and coordinate with other departments to resolve complex issues/li liAccurately document customer interactions and claims/li liUse our knowledge base and training to answer questions and follow procedures/li liProtect customer privacy and handle sensitive information with care/li liEscalate issues when necessary to ensure customer satisfaction/li liStay up to date with training, meetings, and process updates/li liMaintain excellent attendance and punctuality/li /ul h2CANDIDATE QUALIFICATIONS/h2 pstrongWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? /strong/p pWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. /p p /p pstrongQualifications/strong/p ul liMust be 18 years or older/li liHigh school diploma or equivalent/li liStrong communication and organizational skills/li liAbility to type at least 20 WPM/li liBasic knowledge of Microsoft Office and Windows OS/li liReliable attendance and punctuality/li liProblem-solving, conflict resolution, and multitasking skills/li liA customer-first mindset: empathetic, patient, and responsive/li liTeam oriented with a drive to succeed in a fast-paced environment/li /ul pstrongPreferred (Not Required)/strong/p ul li1+ year of experience in customer service, tech support, sales, chat, or admin roles/li liExperience in a contact center or government-related work/li /ul h2CONDITIONS OF EMPLOYMENT/h2 pstrongAll MCI Locations/strong/p ul liMust be authorized to work in the country where the job is based./li /ul pstrongSubject to the program and location of the position/strong/p ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results./li liMust be willing to submit to drug screening.  Job offers are contingent on drug screening results./li /ul h2COMPENSATION DETAILS/h2 pstrongWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?/strong/p pAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./p p /p pstrongWhat You Can Expect from MCI:/strong/p pWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/p p /p ul listrongPaid Time Off: /strongEarn PTO and paid holidays to take the time you need./li listrongIncentives Rewards:/strong Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!/li listrongHealth Benefits:/strong Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./li listrongRetirement Savings:/strong Secure your future with retirement savings programs, where available./li listrongDisability Insurance:/strong Short-term disability coverage is available to help protect you during unexpected challenges./li listrongLife Insurance:/strong Access life insurance options to safeguard your loved ones./li listrongSupplemental Insurance:/strong Accident and critical illness insurance/li listrongCareer Growth:/strong With a focus on internal promotions, employees enjoy significant advancement opportunities./li listrongPaid Training:/strong Learn new skills while earning a paycheck./li listrongFun, Engaging Work Environment:/strong Enjoy a team-oriented culture that fosters collaboration and engagement./li listrongCasual Dress Code:/strong Be comfortable while you work./li /ul p /p pstrongCompensation Benefits that Fit Your Life/strong/p pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./p p /p pIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/p h2PHYSICAL REQUIREMENTS/h2 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./p h2REASONABLE ACCOMMODATION/h2 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./p h2DIVERSITY AND EQUALITY/h2 pemAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment./em/p pem /em/p pemMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./em/p pem /em/p pemMCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./em/p h2ABOUT MCI (PARENT COMPANY)/h2 pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum./p h2DISCLAIMER/h2 pThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description./p p /p pThe employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason./p