Administrative Services Associate IV - Risk Management - Full-time

h2About the Department/h2pThis administrative position provides support for the Risk Manager and Safety Specialist and manages office operations. Reporting to the Risk Manager, this position also maintains databases and claim files, and resolves citizen and employee problems and complaints.brThe position is full time with competitive benefits including the Virginia Retirement System. a href="https://www.lynchburgva.gov/369/Employee-Benefits" data-uw-rm-brl="PR" data-uw-original-href="https://www.lynchburgva.gov/369/Employee-Benefits"Check out our benefits!/abrSalary is negotiable based on qualifications and experience./ph2Position Duties/h2pspan style="color: inherit; font-style: normal; text-indent: 0;"ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned./spanbrbrulliManages routine citizen and employee questions and complaints./liliPerforms effective and diplomatic communication with citizens and claimants./liliListens and gets clarification from citizens, employees and insurance services./liliSpeaks in a way that is clear and precise about what is required and clearly passes information on./liliExhibits common courtesy and basic communication skills to work within a team environment./liliMaintains confidentiality, for example, when dealing with Risk Management claims, lawsuits, medical information, background checks and DMV records./liliFocuses on solving conflict, not blaming when working with departments, employees and citizens./liliFollows through, resolves and seeks feedback regarding questions, requests and/or complaints in a timely manner./liliPrepares correspondence and other written materials for review, using appropriate grammar and spelling and a writing style necessary to effectively communicate to all customers./liliReads, interprets and applies policies, procedures, etc./liliMaintains accurate records using alpha and numeric filing skills- maintain database./liliDevelop and maintain various databases for Risk Management, such as Training, Claims Analysis and Accidents/liliProcess DMV requests and background checks/liliProvides or assists in training, facilitate meetings and/or makes presentations to small groups on an occasional basis./liliAnalyzes situations and uses judgment within complex established procedures, practices or past precedents./liliCoordinates small projects independently beyond individual job area such as, DMV annual checks for city drivers./liliDisplays original thinking and creativity in making complex decisions when responding to internal and external customers./liliPerforms analysis within established policies, precedents and/or procedures./liliDevelops innovative approaches and ideas./liliImproves processes, services, etc./liliSeeks increased responsibility/li/ulADDITIONAL JOB FUNCTIONSbrulliDepending on work assignment, may be required to perform a variety of duties in support of operational requirements and direct citizen service delivery such as acting as a back-up to other staff and response to weather-related and other emergencies, such as snow removal./liliMay be required to work outside of normal work hours, to report to work during inclement or unusual weather or other conditions or to respond in other abnormal situations./liliOther duties to provide direct or indirect service to the citizens may be assigned./liliWhen unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.brbrnbsp;/li/ul/ph2Minimum Qualifications/h2pQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.brbrEducation, Experience and Technical SkillsbrbrAssociates Degree in related field and relevant experience or equivalent combination of education and experience.brDemonstrates intermediate Microsoft Office skills, advanced skills in 2 or more MS Office applications, and intermediate skills in specific job-related applications and equipment./ph2Other Qualifications/h2pulliMust successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position./liliRequired to have a valid driver's license issued by the Commonwealth if Virginia and acceptable driving record according to City criteria./liliRelevant background checks must be completed and approved./liliWillingness to acquire OSHA, Risk Management and Safety related certifications./li/ul/p