Front Office Manager

pAre you passionate about creating an exceptional guest experience? Do you have prior Front Desk experience? Are you a proven leader in your field? If so, than we want to talk to you!!/p pApply in person at the Holiday Inn Express and Suites York @ 4020 S. Grand Ave, York, NE 68467nbsp;or simply click the "Apply Now" button.nbsp;/p pJob Purpose: nbsp;Oversees front desk operations. Provides guest service, guidance, and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules, and assists in evaluating staff./p pstrongJob Responsibilities:nbsp;/strong/p ol li pOversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions./p /li li pCreate an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle./p /li li pMonitornbsp;workflow, room status and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity./p /li li pDelegate tasks monitor line level staff and act as a liaison with other departments./p /li li pHelp with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored./p /li li pProvide emergency assistance to residents as needed./p /li li pMonitor building safety./p /li li pParticipate as part of the support team for residents./p /li /ol pstrongJob Skills:/strong/p ol li pExcellent verbal and written English communication skills, with a second language helpful./p /li li pUse personal judgment and specialized knowledge to give information to people./p /li li pCustomer Focus, anticipates guest needs and responds pleasantly and professionally/p /li li pExperience in cash handling and credit cards/p /li li pExperience in maintaining confidential information, including guest registration and cc information./p /li li pThe ability to access, retrieve and leverage info from the hotel property management system is expected./p /li li pAbility to work well with others and encourage the same values in team members/p /li li pComposure to work under pressure and to address and resolve guest problems or concerns/p /li li pApproachability to encourage effective communication with guests and fellow team members/p /li li pUse eyes, hands, and fingers accurately while operating a switchboard or computer keyboard./p /li li pGeneral office equipment and cash register operation knowledge is expected./p /li /ol pstrongJob Qualifications:nbsp;nbsp;/strong/p pstrongEducation/strong/p ul liHS Diploma or equivalent./li /ul pstrongExperience/strong/p ul liPrior experience in Hotel front desk positions required, supervisory experience preferred./li liPrevious IHG experience is a plus./li /ul pemWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./em/p