Sr. Site Manager, Amazon Last Mile Operations - Now Hiring

Sr. Site Manager, Amazon Last Mile Operations at Amazon Stores summary:

The Sr. Site Manager at Amazon Last Mile Operations oversees all aspects of a delivery station, including safety, quality, performance, and team development. This role involves managing operations, personnel, vendor relationships, and implementing process improvements to meet performance goals in a fast-paced, high-volume environment. The manager collaborates with multiple departments to support business initiatives and ensures operational excellence for timely customer order deliveries.

Launch Bonus: This position qualifies for a $20,000 USD internal launch bonus.
Eligibility Requirements: Candidates are ineligible to receive more than one Launch Bonus within a calendar year. Bonus payments are payable in accordance with the Company's standard payroll practice and subject to applicable withholding taxes. *This is for a new RSR delivery station launch. This RSR station's operation will include the RSR+ operation which brings same day fulfillment to rural delivery stations* RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS. Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station team
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

BASIC QUALIFICATIONS

- Completed Bachelor’s degree from an accredited university or 2+ years’ Amazon work experience
- 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
- Demonstrated track record of delivering performance and financial based results in high pressure environments
- Experience with performance metrics and process improvement and lean techniques
- Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
- Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
- Excellent communication skills (including local language and English, written and verbal)
- Experience managing third party resources on a regional/national scale
- Experience managing contingent workforce in a business with peak seasons
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS

- Degree in Engineering, Operations or related field and MBA preferred
- Experience in a startup environment
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Keywords:

last mile delivery, operations management, logistics, staff development, performance metrics, process improvement, lean initiatives, vendor management, team leadership, customer experience