Customer Solutions Associate

Overview

We are seeking a detail-oriented and tech-savvy Customer Solutions Associate to provide exceptional support to our customers. In this remote role, you’ll assist clients via phone, email, and chat, helping them navigate processes, resolve issues, and ensure a smooth, positive experience.

Responsibilities

• Handle inbound customer inquiries through phone, email, and chat

• Provide guidance on procedures, forms, and account updates

• Accurately document customer interactions and solutions in the CRM

• Collaborate with internal teams to resolve customer concerns efficiently

• Deliver timely follow-ups and proactive status updates

• Maintain professionalism and empathy in every interaction

Qualifications

• Previous experience in customer service or support preferred but not required

• Excellent verbal and written communication skills

• Comfortable using Google Workspace, CRM platforms, and Adobe PDF tools

• Strong attention to detail and organizational skills

• Reliable internet connection and a quiet home office setup

Top Attributes

• Empathetic and solution-focused

• Detail-oriented and organized

• Tech-savvy and eager to learn

Benefits

• $24 per hour

• Health insurance (full-time employees)

• Company-provided equipment

• Training and continuous team support