Dining Room Manager - High Volume Entertainment Bar/Restaurant

Dining Room Manager

High Volume Entertainment Bar/Restaurant – Ferndale MI

Position Overview

We are seeking an experienced Dining Room Manager to oversee the front-of-house operations at our high-volume entertainment bar and restaurant. This leadership role requires exceptional customer service skills, strong business acumen, and the ability to thrive in a fast-paced, dynamic environment while maintaining the highest standards of hospitality.

Key Responsibilities

Operations Management

• Oversee all dining room operations during assigned shifts, ensuring smooth service delivery
• Manage daily opening and closing procedures
• Monitor and maintain service quality standards throughout all dining areas
• Coordinate with kitchen staff to ensure timely food delivery and quality control
• Handle customer complaints and resolve issues promptly and professionally

Staff Leadership & Development

• Lead, train, and motivate a team of servers, hosts, and support staff
• Create and maintain a positive, collaborative work culture
• Conduct staff meetings and training sessions
• Manage staff scheduling to optimize service coverage

Financial Management

• Monitor and control labor costs to meet budgetary targets
• Analyze daily sales reports and labor metrics
• Implement cost-control measures while maintaining service quality
• Assist with inventory management and ordering as needed

Customer Service Excellence

• Ensure exceptional guest experiences from arrival to departure
• Handle special requests and accommodations
• Maintain awareness of all menu items, specials, and entertainment offerings
• Address guest feedback and implement service improvements

Required Qualifications

• Minimum 3-5 years of restaurant management experience, preferably in high-volume establishments
• Proven track record in customer service excellence
• Strong leadership and team management skills
• Experience with labor cost management and P&L responsibility
• Excellent communication and interpersonal abilities
• Ability to work effectively both independently and as part of a team
• Flexibility to work evenings, weekends, and holidays
• Physical ability to stand for extended periods and work in a fast-paced environment

Preferred Qualifications

• Experience in entertainment venue or bar/restaurant combination
• Knowledge of POS systems and restaurant management software
• ServSafe certification or willingness to obtain
• TIPS Trained or willingness to be trained.

Schedule & Compensation

• Full-time position: 50 hours per week
• Evening and weekend availability required
• Competitive salary commensurate with experience
• Performance-based bonus opportunities

Benefits Package

• 2 weeks paid vacation annually
• Employee meal discounts
• Professional development opportunities
• Opportunities for advancement within our organization

Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.