Customer Service Representative

A growing physical therapy clinic in Casselberry is hiring an Appointment Setter / Client Care Coordinator to manage the front office and take ownership of patient scheduling, follow-up, and communication. This is not a passive administrative role — the position directly impacts clinic performance and revenue.

The ideal candidate is confident, self-directed, and highly organized, with a strong focus on converting leads and referrals into scheduled visits, reducing cancellations, and keeping the schedule full. Comfort with communication, basic insurance coordination, sales, and problem-solving is essential.

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Client Care Coordinator position in Casselberry, FL!

We are a growing physical therapy practice focused on delivering personalized care. The Client Care Coordinator is a key member of the team, responsible for driving patient engagement from the first call through the last visit. This role is ideal for someone who takes initiative, understands the importance of follow-through, and enjoys creating a smooth experience for patients and staff alike. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. You will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.Responsibilities

• Convert inbound leads, physician referrals, and web inquiries into scheduled new patient appointments

• Follow up with all potential patients who delay or decline to schedule

• Maintain consistent contact with patients who cancel, reschedule, or no-show to ensure completion of care

• Clearly communicate the value of treatment and encourage patients to stay on track with their plan of care

• Check patients in and out, collect payments, and verify insurance benefits

• Coordinate with the billing company on benefits and authorizations

• Manage and adjust the clinic schedule to support efficiency and provider productivity

• Maintain accurate referral tracking, send progress reports to physicians, and log follow-up activity

• Support internal events and occasional community outreach as needed

• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Required Skills

Ideal Candidate:

• Comfortable selling appointments and staying persistent with leads and referrals

• Proactive and able to work without supervision or micromanagement

• Reliable, organized, and clear in verbal and written communication

• Understands how front desk performance impacts clinic revenue and patient success

• Has experience in a medical office, therapy clinic, or service-focused role with high interaction volume

• Capable of multitasking and adapting to changing schedules and patient needs

• Familiar with insurance basics, including copays, deductibles, and prior authorization

Requirements:

• High school diploma or equivalent

• Reliable transportation

• Proficiency with phones, computers, and basic office software

• Medical or service industry front desk experience strongly preferred