Technical Support Specialist, HVAC

Technical Support Specialist (HVAC)
Latham, NY 12110

• Salary Range: $60,000–$75,000 (commensurate with experience)

 
SUMMARY:

• We are seeking a highly motivated and experienced Technical Support Specialist to join its growing technical team. This role is key in supporting field technicians—primarily focused on Carrier ductless systems—with diagnostic and troubleshooting expertise. Candidates with broader HVAC system knowledge or a willingness to learn are strongly encouraged to apply
• This is a fast-paced, hands-on position that requires both technical acumen and excellent communication skills. You'll collaborate closely with factory representatives, assist with warranty processing, deliver technical training, and provide top-tier customer support

 
KEY RESPONSIBILITIES:

• Provide technical assistance to dealers and contractors via phone, email, and occasional site visits
• Assist with or perform HVAC system start-ups
• Support the Service Manager and Controls Specialist as needed
• Attend regular technical training (on-site/off-site)
• Lead evening technical product training sessions on a recurring basis

 
IDEAL CANDIDATE PROFILE:

• At least 5–20 years of experience in residential and commercial HVAC systems (electronics knowledge is a plus)
• Proven experience in technical support or field service
• Strong computer skills and comfort working with modern platforms
• Reliable, relationship-driven, and solution-oriented
• Career-minded with interest in advancing to a leadership role (e.g., Service Manager or Controls Specialist)

 
BENEFITS INCLUDE:

• Health and life insurance
• 401(k) with employer contributions
• Paid holidays, vacation, sick, and personal time
• Employee discounts
• Collaborative and supportive work environment

 
If you're a self-starter who thrives in a fast-paced setting and takes pride in delivering top-quality technical service, we'd love to hear from you.
 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
req25-00633