Executive Support Technician

Executive Support Technician – Long-Term Contract-to-Hire – Onsite in New York City
Location: New York City, NY (100% Onsite)
Duration: Long-Term Contract-to-Hire
Schedule: On-call availability during evenings and weekends required

Opportunity Overview:
iSphere is seeking a poised and highly skilled Executive Support Technician to deliver white-glove technical support to C-level executives—including the CEO and CFO—at a prestigious client site in New York City. This high-visibility, onsite role requires an Apple/macOS expert with exceptional communication, discretion, and presentation skills. The ideal candidate thrives in dynamic environments, anticipates executive needs, and resolves issues swiftly and professionally.

Key Responsibilities:

• Provide elite-level technical support to executive leadership, ensuring seamless daily operation and minimal downtime

• Troubleshoot and manage Apple hardware and software, including MacBooks, iPads, iPhones, and Apple TVs

• Support hybrid tech environments (macOS, iOS, Windows) with deep understanding of cross-platform compatibility

• Configure, test, and manage presentation tools like PowerPoint, Prezi, and multimedia systems for high-stakes executive meetings

• Support and administer devices through MDM platforms (e.g., JAMF, Intune) and Apple Business Manager

• Set up and troubleshoot video conferencing tools such as Zoom, Microsoft Teams, and integrated AV solutions

• Deliver onsite, high-priority technical support with rapid resolution and exceptional professionalism

• Accompany executives on occasional travel, providing technical support at offsite meetings and international events

• Maintain accurate documentation of procedures, issue resolution, and user guides tailored for executive use

• Stay up to date with evolving technologies and proactively recommend enhancements for executive efficiency

Minimum Qualifications:

• 5+ years supporting C-suite or executive-level users in a corporate environment

• Expert-level proficiency in Apple ecosystems (macOS, iOS, iPadOS) and device configuration

• Experience managing mobile devices using MDM platforms such as JAMF or Microsoft Intune

• Proficiency with Windows OS, Microsoft Office, Outlook, Teams, and presentation software

• Polished communication skills with the ability to interface confidently and discreetly with top-tier executives

• Exceptional troubleshooting abilities and a proactive, service-focused mindset

• Flexibility to work after hours and travel domestically/internationally on short notice

Preferred Qualifications:

• Prior experience supporting executives in finance, legal, or corporate headquarters environments

• Familiarity with enterprise-level AV systems and conference room technology

• Ability to manage high-pressure, confidential situations with professionalism and tact

Why Join iSphere?

• High-visibility role supporting top executive leadership

• Long-term contract-to-hire opportunity with career growth potential

• Work onsite in a dynamic, fast-paced corporate setting in the heart of NYC

• Be part of a team where excellence in support is not optional—it’s expected