MBTA Transit Ambassador - Now Hiring

“With Pride, we make public spaces friendly and vibrant for the communities we serve.”

Are you someone who finds joy in assisting and supporting others? If so, we have an ideal role waiting for you! Join our team of Customer Service & Hospitality Rockstars as an MBTA Transit Ambassador. Our role in the transit system is to be a friendly, knowledgeable, dependable and compassionate conduit for transit riders and the MBTA transit authority.

As a Transit Ambassador you'll be at the heart of delivering safety and friendly assistance to residents, visitors and tourists who utilize the MBTA Transit Systems.

Customer Service is the focus with the goal being satisfied riders

Shift Schedule:

AM Shift: 6:00 AM - 2:00 PM (5 days)

PM Shift: 2:00 PM - 12:00 AM (4 days)

Pay Rate: $21.74 per hour

Wage rate premium of $1.00 for all time worked on a single shift that ends after 8: 00 pm.

Transit Ambassadors are responsible for the safe and friendly passage of riders. Due to the serious nature of the job, we require a full 13 panel drug screen (this includes marijuana) as a part of our hiring process as well as an extensive background check.

Our Transit Ambassadors are on a mission to offer a friendly greeting and assistance to as many riders as possible throughout their day. Therefore, the expected level of hospitality and customer service is extremely high. Our mission is to have every rider exit the station feeling welcomed and appreciated. We know and understand how stressful mass transit can be so our Transit Ambassadors are there to offer great customer service experience and alleviate some of that stress. As in most downtown communities, the stations do have an unsheltered population, providing Transit Ambassadors with opportunities to provide a conversation or suggestion for available social services.

Job Snapshot:

Be Very Visible & Very Friendly --Take Ownership of the Station-- Stats & Activity Reporting—

Must Haves: Ability and Inclination to smile all day, stand all day with provided breaks (Outside the Station Booth) Ability to lift (5-10lbs) the handicap bridges that are necessary for those in wheelchairs and strollers. Ability to tolerate loud noises. Ability to learn and clearly convey needed schedules, routes and fares and think quickly to problem solve.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Block By Block is proud to offer the following benefits:

This is union job: Teamsters Local 25

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

("customer service" OR "guest services" OR hospitality OR "front desk" OR concierge OR "security guard" OR "transit ambassador" OR "public safety" OR "retail associate" OR "event staff" OR "station agent")

AND (Boston OR "MBTA" OR "public transit" OR "commuter rail")

AND (friendly OR dependable OR reliable OR bilingual)

Job Types: Full-time, Part-time

Pay: $21.74 - $22.74 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• Able to work in an environment with high temperatures
• Able to work in an environment with low temperatures
• Comfortable handling customer complaints
• Able to stand for duration of shift

Preferred qualifications:

• Able to work in an environment with fluctuating temperatures