CREDITOR RELATIONS ASSOCIATE

Global is seeking a highly personable and driven Creditor Relations Associate to report to our Chief Risk & Administrative Officer. This individual will be responsible for expanding our network of creditor partners and acting as the primary point of contact for all new and existing creditor relationships. This is a new, high-visibility role critical to driving the adoption of our direct payment products and ensuring a best-in-class service experience for our partners and customers. The role provides the right individual with a significant opportunity to make an immediate impact, develop skills in sales and account management, and is designed to position a successful candidate for future growth opportunities throughout the business. The candidate should be located in the Tempe, AZ area. Tulsa, OK or Dallas, TX metro areas are also acceptable.

Responsibilities will include:

• Proactively engage potential new creditor partners through direct outreach and by working with established channel partners.
• Lead discussions with prospective creditors to articulate the value and benefits of our direct payment products and manage the process of signing and onboarding new partners.
• Serve as the primary point of contact for all new and existing creditors, providing exceptional, responsive support for any inquiries or issues.
• Develop and maintain strong, long-term professional relationships with key contacts at our creditor partner organizations.
• Schedule and lead regular review meetings with major creditor partners and senior Global Holdings leadership to present payment data, discuss performance, address challenges, and introduce new product offerings.
• Collaborate with internal teams to ensure a seamless experience for our partners and to resolve any escalated issues.
• Maintain accurate records of all outreach, communication, and relationship statuses using HubSpot or other systems.