Resident Advocate - Arena Swing Wed - Sun - Full-time

div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Entry/div divstrongJob Location/strong: nbsp;nbsp;nbsp;EIH Arena - San Jose, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$27.03 - $27.03 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Swing/div /div h4Description/h4pimg alt="image" src="https://azstorage.reliaslearning.com/authsa/logos/25333/637922149364173945.png" //p pPOSITION: Resident Advocate/p pPROGRAM/LOCATION:  Emergency Interim Housing (EIH) Arena, San Jose, CA/p pSHIFT: Day/Swing/Overnight/p pSUPERVISOR: EIH Arena Program Manager/p pSTATUS: Full-time, Non-exempt/p pPROGRAM SUMMARY:/p pThe Emergency Interim Housing (EIH) Arena program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing./p pThe EIH Arena site is a single adults referral based only program with no drop-in services provided. The EIH Arena site will consist of 89 single adult rooms with private restrooms and showers, and a community space that will include access to a shared microwave, computer lab, pet area, and vehicle parking. The EIH Arena site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days per week, Monday to Friday, with security services on-site./p p /p pThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units./p pDUTIES/RESPONSIBILITIES:/p pemDirect Client Service (90%)/em/p ul liResponsible for the care, safety, and supervision of program participants and guest/li liWelcome all agency guests to the facility, including program participants, volunteers, staff, and community members/li liCheck guests into and out of the facility using the Homeless Management Information System (HMIS)/li liComplete intake of potential participants, including thorough and accurate VI-SPDAT assessments/li liWork with participants to design a personalized housing plan to identify their specific service needs./li liProvide direct guest support with developing, updating, and reassessing housing plans/li liMake timely and appropriate decisions in emergency situations, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies./li liLead weekly workshops for participants on site/li liRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable/li liAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model/li liComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed/li liProvide information, referrals, housing resources, and program support to program participants/li liDistribute clothing, linens, toiletries, and any other items supplied by the program/li liInspect cabins and complete inspection sheets on site/li liProvide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner/li liConduct cabin, facility, and perimeter checks/li liAssist with set-up and break-down for any special events or activities/li liComplete and file all paperwork in a timely manner/li liMaintain professional conduct, attitude, and appearance/li liCommunicate to and delegate tasks to the next shift/li liMaintain confidentiality regarding clients, personnel, and other internal agency affairs/li liConduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community/li liMaintain compliance with agency/BHC site policies and procedures/li liProvide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention/li liCommitted to treating each BHC guest with respect and dignity/li liDemonstrated conflict resolution skills/li /ul pem /em/p pemGeneral (10%)/em/p ul liRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public/li liAssist with office-related tasks as needed/li liAttend all mandatory meetings, workshops, and training/li liPerform other general duties as assigned/li /ul p /p pQUALIFICATIONS:/p ul lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"emEducation and Experience/em/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"Sensitivity to the needs of unhouses individuals/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"Experience working with unhoused population/span/span/li /ul p /p pemSkills, Abilities, and Knowledge/em/p ul liProven ability to develop client service or housing plans/li liAbility to work with people of diverse social backgrounds; strong interpersonal skills/li liStrong written and oral communication skills/li liWorking knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems/li liHigh level of flexibility and ability to prioritize appropriately/li liWork effectively within a team/li liStrong sense of accountability/li liStrong customer service skills/li liAbility to multitask efficiently/li liAdvocacy and case management skills/li liKnowledge of local social service resources/providers/li liEffective problem-solving skills/li liDemonstrate strong leadership skills/li liExcellent organizational skills and ability to complete tasks/li liReliable; excellent punctuality and attendance for scheduled work shifts/li liAbility to work flexible hours, especially nights, weekends, and overnights.  Must be available by telephone, on-call, and as needed during the employee’s scheduled availability/li liAble to take the initiative and work independently and productively with minimal supervision/li liAbility to meet deadlines and complete multiple tasks in a timely manner/li liAbility to maintain professional conduct, attitude, and appearance at all times/li liMust be able to work under pressure, handle stressful situations, and maintain flexibility/li /ul p /p pemOther/em/p ul liAbility to regularly lift up to 30 lbs./li liSensitivity to the needs of unhoused individuals and families/li liDesire to continually develop skills and increase knowledge/li /ul p /p pABOUT THE AGENCY:/p pHomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County.  We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.   In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve./p p /p pspan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"HomeFirst  is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law./span/span/p p /p pspan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"HomeFirst  is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know./span/span/p p /ph4Qualifications/h4brpspan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"QUALIFICATIONS:/span/span/p ul lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"emEducation and Experience/em/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"Sensitivity to the needs of unhouses individuals/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="font-size:12px;"Experience working with unhoused population/span/span/li /ul