IT Help Desk Technicians (Part-Time PM, Hybrid)

metap dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin:0px;padding:0px;text-indent:0px;text-align:left;"span style="white-space:pre-wrap;"About the role/spanspan style="font-size:18pt;white-space:pre-wrap;" /span/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"This is a /spanbstrong style="white-space:pre-wrap;"hybrid/strong/bspan style="white-space:pre-wrap;" position based on the island of O‘ahu, supporting a state hospital located in /spanbstrong style="white-space:pre-wrap;"Kaneohe, Hawai‘i/strong/bspan style="white-space:pre-wrap;". The work schedule is /spanbstrong style="white-space:pre-wrap;"4:30 PM to 1:30 AM/strong/bspan style="white-space:pre-wrap;",/spanbstrong style="white-space:pre-wrap;" Saturday and Sunday/strong/bspan style="white-space:pre-wrap;" and candidates must be available to report on-site as needed./spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"To be considered for this role, applicants must currently reside on O‘ahu and be able to commute to the Kaneohe location upon request. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"IT Help Desk Technician provides technical support and assistance to users experiencing computer-related issues. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"They are often the first point of contact for troubleshooting hardware, software, and network problems, and their goal is to resolve issues and ensure user satisfaction. /spanspan style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;" /span/li/ulp dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin:0px;padding:0px;text-indent:0px;text-align:left;"span style="white-space:pre-wrap;"What you'll do/spanspan style="font-size:18pt;white-space:pre-wrap;" /span/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Review and categorize tickets daily, routing them to the appropriate IT group, and managing the ticketing system to address, resolve, or escalate issues as needed.  /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Answer the Helpdesk calls to gather staff information, including name, phone number, location and computer serial number or computer name. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Add computers to the ticketing system, deploy them, and assign or reassign them to users as required. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Manage user assignments to hardware devices and assets within the ticketing system. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Assist users with backing up files to OneDrive, especially those not automatically synced, such as desktop files. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Perform OS updates and install new software and updated applications regularly.  /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Regularly install and update OS features and other application components.  /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulp dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin:0px;padding:0px;text-indent:0px;text-align:left;"span style="white-space:pre-wrap;"Qualifications/spanspan style="font-size:18pt;white-space:pre-wrap;" /span/pul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"2+ years proven working experience in providing help desk support. /spanspan style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Ability to analyze and resolve technical issues efficiently. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Ability to explain technical information clearly to users with varying levels of technical expertise. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Ability to accurately document support requests and solutions. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Strong relationship management and interpersonal skills. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;"li dir="ltr" style="margin-top:0px;margin-bottom:0px;margin-left:0px;font-size:11pt;line-height:1.38;"span style="white-space:pre-wrap;"Excellent verbal and written communication abilities. /spanspan style="font-size:11pt;white-space:pre-wrap;" /span/li/ulp dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:"Basel Grotesk",Arial,sans-serif;margin:0px;padding:0px;text-indent:0px;text-align:left;"span style="white-space:pre-wrap;"eWorld is committed to competitive, equitable compensation range starting at $20 per hour for this Contract position. Final pay, influenced by factors such as experience, skills, education, licenses/certifications, and/or geographic location, underscores our dedication to pay equity. Our decision-making considers internal and external factors to craft compelling final offers./spanspan style="font-size:11pt;white-space:pre-wrap;" /span/p