Store Associate - Full-time

pDescription/ppstrongUnderground Printing (UGP’s) Mission Statement/strong is to help bring customer communities to life through custom branded apparel amp; merchandise./ppbr//ppUnderground has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce all of our printed apparel in our Main factory in Michigan amp; with 172,000 SF of screen printing and embroidery production and over 300+ employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers./ppbr//ppWe serve both B2C and B2B customers such as non profits, retailers, and Universities through our store and office locations across the United States. Additionally we help brands and licensors sell online both through company branded and marketplace websites./ppUnderground Printing (www.undergroundshirts.com) is looking for personable store employees to work at our Champaign location! This is a perfect job for someone that simply loves College Athletics!/ppbr//ppThis role will be responsible for assisting customers, maintaining a store’s appearance, restocking inventory, and facilitating sales transactions./ppbr//ppThe strongStore Associate/strong will be a member of the Sales Vertical and Store Associate team, reporting to a strongSales Manager/strong. This position is classified as 100% In Person position reporting to the strongassigned store location/strong./ppbr//ppPossible future path for career advancement: Customer Success Representative, Assistant Sales Manager, Sales Manager./ppbr//ppstrongSpecific responsibilities/strong include the following. Other duties may be assigned./ppbr//ppstrongCustomer Service:/strong/pulliGreet customers and provide a welcoming and friendly atmosphere./liliAssist customers in finding products and provide recommendations based on their needs./liliAssist customer inquiries, both retail and custom, and provide information about products, services, and promotions, if possible. If unable, will provide customer information and provide it to the Sales Manager./liliHandle customer complaints or concerns and escalate as necessary./liliEnsure a positive shopping experience for customers./li/ulpstrongSales and Upselling:/strong/pulliActively engage with customers to promote and sell products./liliDemonstrate product knowledge and highlight features and benefits./liliUse effective sales techniques to upsell and cross-sell products./liliMeet or exceed sales targets and contribute to overall store revenue/liliProcess customer transactions accurately and efficiently./li/ulpstrongMerchandising and Product Display:/strong/pulliAssist with merchandising activities, including stocking shelves, organizing displays, and arranging products./liliEnsure products are properly labeled with accurate pricing and information./liliMaintain a clean and well-presented store environment./liliMonitor inventory levels and inform supervisors of any stock shortages or excesses./liliParticipate in periodic inventory counts./li/ulpstrongStore Operations Support:/strong/pulliAssist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness./liliFollow store policies and procedures, including handling cash and credit card transactions./liliCollaborate with the Sales Manager to ensure smooth operations and effective teamwork./liliAttend and actively participate in staff meetings and training sessions./liliAdhere to company guidelines and regulations, including dress code and code of conduct./liliEffectively and efficiently review and ship online orders daily./li/ulpstrongCustom Sales Support:/strong./pulliComplete Sales Associate Lessonly Training to have a base understanding of the custom printing side of the business/liliBecome familiar with the Core Samples in store and on our website/liliAssist customers in creating quotes and placing custom orders in the absence of a Sales Manager/liliProvide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed/li/ulpstrongHow will we measure success?/strong/pulliShow up to work and create a positive work environment for customers and other team members./liliComplete the daily checklist to ensure cleanliness and smooth operations of the store./li/ulh3br//h3pRequirements/pulliActive campus involvement/liliExcellent marketing and communication skills./liliAdvanced organizational skills./liliPC Proficient with experience with MS Office Suite, Gmail and Google documents./liliSales and customer service experience is preferred./liliBe a representative of our company core values:/liliShow Up,/liliWork Hard,/liliBe Respectful amp; Honest,/liliStrive for Excellence,/liliDo What You Say and/liliPromote Diversity, Equity amp; Inclusion/li/ul