Customer Service Associate

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;15 4901 W. Stan Schlueter Loop - Killeen, TX/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$12.00 - $12.00 Hourly/div /div h4Description/h4pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongSUMMARY/strong:  Assists with store operations./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongESSENTIAL DUTIES AND RESPONSIBILITIES/strong:  Include the following, other duties may be assigned:/span/span/p p /p ul lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Greets customers upon encounter/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Assists customers as needed in finding items and/or answering questions/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Removes out of date items from display area to include pulling wares and clothing./span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Monitors and opens dressing rooms and restrooms, as needed/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Watches for theft/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Accepts donations and/or directs donors to donation area; prepares receipts as necessary/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Hang clothing in production, when needed/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Cleans areas of the store, including restrooms/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Puts merchandise, including wares and clothing, out on the floor/span/span/li /ul p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongLEADERSHIP COMPETENCIES:/strong/span/span/p p /p table cellspacing="0" class="Table" style="border-collapse:collapse;border:none;" tbody tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:1px solid #000000;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongLeadership Competency/strong/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:1px solid #000000;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongHourly / Non-Supervisory Leader/strong/span/span/p /td /tr tr td colspan="2" style="background-color:#ffd966;border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:638px;" p style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongOUR TEAM/strong/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Emotional Maturity and Respect/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Thinks how their actions make other people feel and acts appropriately.  Tempers personal emotions and escalates sensitive issues to the appropriate level of management./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Integrity/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Can be counted on and trusted; models professional ethics by acting honestly./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Capacity for Change and Innovation/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs. /span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Interpersonal Skills/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Builds relationships and works well with others; listens to understand and answers appropriately./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Commitment to Development and Empowerment of Self and Others/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient. /span/span/p /td /tr tr td colspan="2" style="background-color:#9cc2e5;border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:638px;" p style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongOUR COMMUNITY/strong/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Commitment to Goodwill’s Mission, Vision, and Values/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Actions are in line with Goodwill’s Mission, Vision, and Values./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Commitment to Diversity, Equity, and Inclusion/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Works well with people that look and think differently./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Community and Service/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Wants to help others and make a difference in the community. /span/span/p /td /tr tr td colspan="2" style="background-color:#a8d08d;border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:638px;" p style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongOUR GROWTH/strong/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Commitment to Excellence and Customer Service/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Meets goals and gives outstanding customer service to customers, donors, and participants./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Business Acumen/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Makes good choices.  Effectively transfers learning from one situation to another./span/span/p /td /tr tr td style="border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Stewardship and Accountability/span/span/p /td td style="border-bottom:1px solid #000000;border-left:none;border-right:1px solid #000000;border-top:none;width:319px;" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Takes care of company property.  Takes responsibility and ownership of personal actions and outcomes./span/span/p /td /tr /tbody /tableh4Qualifications/h4brpspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongQUALIFICATION REQUIREMENTS:/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. emReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./em/span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"All individuals must pass a drug screen.  A criminal background check is required./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongEDUCATION:/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience. /span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongLANGUAGE SKILLS: /strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Ability to read the English language preferred.  /span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongMATHEMATICAL SKILLS/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Ability to add and subtract two digit numbers preferred. /span/span/p p style="margin-left:24px;" /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongREASONING ABILITY/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. /span/span/p p style="margin-left:24px;" /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongCERTIFICATES, LICENSES, REGISTRATIONS/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"In order to operate a forklift, certification must be obtained through a company-specific training program./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongPHYSICAL DEMANDS:/strong /span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. emReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/em. /span/span/p p /p pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"While performing the duties of this job, the employee /span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able to stand up to eight hours a day. /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able to walk up to eight hours per day./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able use hands to handle or feel, and reach with hands and arms. /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must have sufficient eyesight and manual dexterity to discriminate between and classify items./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able to bend and twist frequently./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"The employee is frequently required to talk or hear./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Must be able to follow instructions./span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="font-family:'Times New Roman', serif;"Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors)./span/span/span/li /ul p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongWORK ENVIRONMENT:/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. emReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/em./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes, airborne particles (lint and dust), and animal hair. The employee is occasionally exposed to moving parts; high, precarious places; and vibration./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"The noise level in the work environment varies from quiet to loud./span/span/p p /p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongspan style="font-size:11.5pt;"span style="color:#000000;"It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request. /span/span/strong/span/span/p pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"strongspan style="font-size:11.5pt;"span style="color:#000000;"Heart of Texas Goodwill managers and /span/span/strongstrongspan style="font-size:11.5pt;"employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill’s Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) a href="mailto:hr@hotgoodwill.org"hr@hotgoodwill.org/aspan style="color:#000000;"; (phone) 254-753-7337 ext. 450./span/span/strong/span/span/p