Referral and Scheduling Specialist

div class="content-intro"pVail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.nbsp; This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health a href="https://www.vailhealth.org/about"here/a./p/divdivstrongAbout the opportunity:/strong/div divnbsp;/div divThe Referral and Scheduling Specialist is responsible for being the primary point of contact for patients, Shaw Cancer Center providers, and referring providers for scheduling Shaw Cancer Center patient appointments, testing, treatment, and procedures in a timely and efficient manner./div divnbsp;/div divstrongWhat you will do:/strong/div p/p ol liWorks with providers and clinical staff to obtain complete orders and accurately schedule timely patient appointments, testing, and procedures. Ensures procedure education and communicates accurate clinic location and appointment information prior to appointment date and time./li liVerifies patient demographics and insurance details to create encounters for all appointments and procedures. Creates complete and accurate pre-registration accounts and verification of insurance eligibility and benefits for all scheduled appointments./li liCompletes detailed new patient intake and coordinates scheduling of new referrals to Shaw Cancer Center with patient, clinical staff, and referring provider’s office./li liUses scheduling request lists to make outgoing calls to schedule patients as orders come in. Documents contact attempts and selects appropriate dates for follow-up calls. Enters clear comments into EHR for tracking and communication with staff and providers. Follows reminder call procedures./li liAnswers incoming phone calls, taking complete messages, carefully documenting phone calls in the electronic medical record, prioritizing and redirecting calls appropriately. Demonstrates excellent communication skills and phone etiquette. Interacts with external and internal parties with respect, courtesy, and sensitivity./li liTracks certain schedule changes including, but not limited to, source of cancellations, reschedules, add-ons, transfers, etc. Assists leadership with utilization review and quality improvement activities by providing supporting documentation to leadership when questions arise./li liWorks closely with all clinical staff, providers, schedulers, and front desk staff to improve the flow of patient movement and other processes./li liAs an integral member of the business office team and to encourage growth of team members’ skills and knowledge, the Referral and Scheduling Specialist I is cross-trained and can cross cover Patient Access Representative I duties./li liRole models principles of a Just Culture and Organizational Values.nbsp;/li liPerforms other duties as assigned. Must be HIPAA compliant./li /ol p/p divstrongThis description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job./strong/div divnbsp;/div divstrongWhat you will need:/strong/div divnbsp;/div divstrongExperience:/strong/div p/p ul liOne year of medical office or clinical experience required/li /ul p/p divstrongLicense(s):/strong/div ul liN/A/li /ul divstrongCertification(s):/strong/div ul liN/A/li /ul divstrongComputer / Typing:/strong/div ul liMust possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Office-level typing and computer skills are require/li /ul divstrongMust have working knowledge of the English language, including reading, writing, and speaking English./strong/div divnbsp;/div divstrongEducation:/strong/div p/p ul liBachelor's degree preferred./li /ul p/p pnbsp;/p pnbsp;/p pnbsp;/p pstrongBenefits at Vail Health Include:/strong/p ul listrongCompetitive Wages amp; Family Benefits:/strong ul liCompetitive wages/li liParental leave (4 weeks paid)/li liHousing programs/li liChildcare reimbursementnbsp;/li /ul /li listrongComprehensive Health Benefits:nbsp;/strong ul liMedical/li liDentalnbsp;/li liVision/li /ul /li listrongEducational Programs:nbsp;/strong ul liTuition Assistancenbsp;/li liExisting Student Loan Repayment/li liSpecialty Certification Reimbursement/li liAnnual Supplemental Educational Funds/li /ul /li listrongPaid Time Off:/strong ul liUp to five weeks in your first year of employment and continues to grow each year./li /ul /li listrongRetirement amp; Supplemental Insurance:/strong ul li403(b) Retirement plan with immediate matchingnbsp;/li liLife insurance/li liShort and long-term disability/li /ul /li listrongRecreation Benefits, Wellness amp; More:/strong ul liUp to $1,000 annual wellbeing reimbursement/li liRecreation discounts/li liPet insurance/li /ul /li /ul pnbsp;/pdiv class="content-pay-transparency"div class="pay-input"div class="description"pstrongPay is based upon relevant education and experience per hour./strong/p/divdiv class="title"Hourly Pay:/divdiv class="pay-range"span$21.32/spanspan class="divider"mdash;/spanspan$25.40 USD/span/div/div/div