Reservation/Sales Agent

divp id="isPasted"strongHotel Reservations Agent/strongbrstrongLocation:/strong Salamander Middleburg, Middleburg, VAbrstrongPosition Type:/strong Full-Time Hourlynbsp;/phrh3strongAbout Salamander Middleburg/strong/h3pNestled in the picturesque town of Middleburg, Virginia, Salamander Middleburg is a luxurious Five-Star/AAA Five Diamond resort. Our world-class team strives to deliver unparalleled service to our guests, ensuring every experience is memorable. Join our team and be part of a prestigious resort known for its exceptional service and dedication to excellence./phrh3strongPosition Overview/strong/h3pWe are seeking a strongHotel Reservations Agent/strong to join our team. In this role, you will handle incoming calls, manage reservations, respond to guest inquiries, and promote the resortrsquo;s services and amenities. You will earn through a combination of regular hourly pay and commission on sales. As a key member of our reservations team, you will help maximize yield opportunities and contribute to the achievement of revenue goals set by leadership./phrh3strongKey Responsibilities/strong/h3ullistrongService Excellence:/strong Adhere to Five-Star and Five-Diamond service standards to ensure a superior guest experience./lilistrongReservation Management:/strong Handle reservations, group bookings, and ensure all reservation data is accurate./lilistrongGuest Inquiries:/strong Provide detailed information regarding the resortrsquo;s accommodations, services, packages, promotions, and amenities./lilistrongSales Performance:/strong Meet revenue targets by promoting special offers, upselling, and maximizing booking opportunities./lilistrongCollaboration:/strong Communicate effectively with other departments, including Front Desk and Conference Services./lilistrongReports:/strong Generate and manage reports, such as cancellation, booking, and arrival reports, as requested by leadership./lilistrongAdditional Duties:/strong Assist with other administrative tasks as needed, including rooming list management and billing updates./li/ulhrh3strongEducation amp; Experience Requirements/strong/h3ullistrongEducation:/strong High school diploma or GED./lilistrongExperience:/strong One year of administrative assistant experience or equivalent combination of education and experience. Previous experience in Reservations, Customer Service, or Call Centers is preferred./lilistrongTechnical Skills:/strong Proficiency in Microsoft Office (Excel, Word, PowerPoint), and experience with OPERA PMS is a plus./lilistrongTyping:/strong Ability to type 50+ words per minute./lilistrongCommunication Skills:/strong Must have excellent verbal and written communication skills./li/ulhrh3strongRequired Skills/strong/h3ulliExceptional interpersonal skills and the ability to engage with guests in a positive manner./liliStrong phone skills and ability to manage multiple tasks in a fast-paced environment./liliAttention to detail and strong organizational skills./liliAbility to work well both independently and as part of a team./liliFlexibility in scheduling, with availability to work full-time, including weekends and holidays (8 AM - 8 PM)./li/ulhrh3strongBenefits/strong/h3ullistrongHealth amp; Welfare Benefits:/strong Medical, dental, and vision coverage./lilistrongRetirement:/strong 401(k) plan for full-time and part-time employees./lilistrongPaid Time Off:/strong Generous PTO and company-paid holidays./lilistrongEmployee Discounts:/strong Room stays, dining, spa, golf, and other amenities at Salamander properties./lilistrongFree Meals:/strong Complimentary meals during shifts./lilistrongCareer Growth:/strong Recognition programs and opportunities for career advancement within the resort./li/ulhrh3strongHow to Apply/strong/h3pWe invite you to join our friendly, diverse, and enthusiastic team of professionals committed to maintaining our Five-Star reputation. Apply online at a rel="noopener" target="_new"salamanderresorts.com/careers/a./phrpstrongSalamander Hotels amp; Resorts is an equal opportunity employer./strong We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, disability, or any other status protected by law./p/div