Front-End Specialist FT

Overview: p style="margin: 0px;"emSoutheastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As aspan /spana href="https://www.greatplacetowork.com/certified-company/1402499" target="_blank" rel="noopener"great place to work/a, we empower everyone to be their full, authentic selves. Read ourspan /spana href="https://segrocers.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=671303hashed=-1816960233" target="_blank" rel="noopener"Belonging, Inclusion and Diversity Statement here/a./em/pp style="margin: 0px;" /pp style="margin: 0px;"strongspanJob Title: Front End Specialist/spanbr / spanLocation: Retail Grocery Location/span/strong/ptable style="width: 100%;" frame="border"tbodytr style="background-color: #0da953;"td style="text-align: center;"strongspan style="color: white;" Position Overview/span/strong/td/trtrtdspanThe front end specialist will increase customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes. This role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management./span/td/trtr style="background-color: #0da953;"td style="text-align: center;"strongspan style="color: white;"Primary Responsibilities Accountabilities/span/strong/td/trtrtdulliSupport the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards./liliEnsure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained./liliOversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts./liliDetermine and order an appropriate amount of money for daily business./liliProvide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner./liliAddress customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude./liliMaintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability./liliManage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed./liliTroubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed./liliStock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost./liliExhibit professional telephone etiquette and ensure connection to the appropriate department or team member./liliEnsure discarded or returned merchandise is put up./liliKeep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management./liliPerform cashier and pricing team member duties, as necessary./liliNotify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat./liliPerform other job-related duties as assigned./li/ul/td/trtr style="background-color: #0da953;"td style="text-align: center;"strongspan style="color: white;" Minimum Qualifications/span/strong/td/trtrtdMinimumul style="margin-top: 0pt; margin-bottom: 0pt;"liMust be at least 18 years of age./liliHigh school diploma or equivalency./liliProven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business./liliAbility to read, write and speak English proficiently./liliAbility to understand and follow English instructions./liliAuthorization to work in the United States or the ability to obtain the same./liliSuccessful completion of pre-employment drug testing and background check./li/ul/td/trtrtdPreferred Qualificationsul style="margin-top: 0pt;"liProven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department./li/ul/td/trtr style="background-color: #0da953;"td style="text-align: center;"strongspan style="color: white;" Required Behaviors/span/strong/td/trtrtdullistrongemLives the Values/em/strong by embracing the essence of the company demonstrating a commitment to the company’s goal and values./liliUnifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust./lilistrongemBusiness-driven/em/strong showing passion for the business, delivering results consistently./lilistrongemCustomer-orientated/em/strong by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else./lilistrongemPeople Passion/em/strong through consistently treating others with respect and dignity./li/ul/td/trtr style="background-color: #0da953;"td style="text-align: center;"strongspan style="color: white;" Knowledge, Skills, Abilities/span/strong/td/trtrtdulliCompliance with all company policies and procedures./liliProficient with computer applications used in effectively operating the department./liliStrong customer service skills./liliExceptional interpersonal, motivational and communication skills./liliHigh standard of integrity and reliability./li/ul/td/tr/tbody/tablep style="margin: 0px;" /p