PATIENT REGISTRATION REP

Overview: pArroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more a href=http://www.dignityhealth.org/arroyo-grande class=hyperlink has-tooltip target=_blank rel=noopener noreferrerhere/a at www.dignityhealth.org/arroyo-grande./ppa href=https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV class=hyperlink has-tooltip target=_blank rel=noopener noreferrerOne Community. One Mission. One California /a/p Responsibilities: p style=margin:0in;margin-bottom:0.0001ptspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackEmploying excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: /span/pullispan style=font-size:10pt;font-family:'arial' , sans-serif;color:blacka) Appropriate patient identification /span/lilispan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackb) Collecting accurate and thorough patient demographic data /span/lilispan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackc) Obtaining insurance information and verifying eligibility and benefits /span/lilispan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackd) Determining and collecting patient financial liability /span/lilispan style=font-size:10pt;font-family:'arial' , sans-serif;color:blacke) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance /span/li/ulp style=margin:0in;margin-bottom:0.0001ptspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackThe Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities./span/pp style=margin:0in;margin-bottom:0.0001ptspan style=font-size:10pt;font-family:'arial' , sans-serif;color:black /span/pp style=margin:0in;margin-bottom:0.0001ptstrongspan style=font-size:10pt;font-family:'arial' , sans-serifThis position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement./span/strong/p Qualifications: p style=margin-bottom:0.0001ptstronguspan style=font-size:10pt;font-family:'arial' , sans-serifMinimum Requirements:/span/u/strong/pullispan style=font-size:10pt;font-family:'arial' , sans-serifMinimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles/span/lilispan style=font-size:10pt;font-family:'arial' , sans-serifApplicable education and/or training can be used to balance a lack of experience/span/lilispan style=font-size:10pt;font-family:'arial' , sans-serifHigh school diploma, GED, or equivalent/span/li/ulp style=margin-bottom:0.0001ptstronguspan style=font-size:10pt;font-family:'arial' , sans-serifPreferred Requirements:/span/u/strong/pullispan style=font-size:10pt;font-family:'arial' , sans-serifTwo (2) years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles/span/lilispan style=font-size:10pt;font-family:'arial' , sans-serifKnowledge of charity care programs as well as the various government and non-government programs/span/li/ulp style=margin:0pxstronguspan style=font-size:10pt;font-family:'arial' , sans-serifSpecial Skills:/span/u/strong/pulli style=margin-left:0.5inspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackThorough understanding of insurance policies and procedures. /span/lili style=margin-left:0.5inspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackWorking knowledge of medical terminology. /span/lili style=margin-left:0.5inspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackAble to perform basic mathematics for payment calculation. /span/lili style=margin-left:0.5inspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackExperience in requesting and processing financial payments. /span/lili style=margin-left:0.5inspan style=font-size:10pt;font-family:'arial' , sans-serif;color:blackIntermediate to advanced computer skills./span/li/ul